User Support Forum

Thanks! That took care of the issue. I found that most of the mis-dated contributions had been re-entered already, but a few had not, so I took care of those few. Then I utilized "Delete Old Data" and now the System Status report looks neat and tidy, plus the contribution module data is corrected. I...

I just ran a Contributions System Status report, and saw the Lowest Posted Contribution Date was 03-24-0220. I'm very sure the clerk meant to type in 2002 instead of 0220, and wasn't time-traveling, lol. I joined the church staff in 2007, so no, this particular mistake isn't mine to claim. Is there ...

Update: the problem is worsening. This error is appearing more often, and the PowerChurch software shuts down abruptly after it appears.

For the past day or so, every time I exited PowerChurch I would see an error message about a file PCUINFO.FPT being missing or invalid. I tried reindexing all files to see if that would fix the problem, but when I try to reindex everything I see the error message: -----------------------------------...

Oh dear, trust me not to make it easy for you! lol I'm not running Windows 98 or ME on this desktop computer. My Computer -> Properties -> General reads: System: Microsoft Windows XP Professional, Version 2002, Service Pack 3 HP Compaq dc7800p Small Form Intel(R) Core (TM)2 Duo CPU E6550 @ 2.33 GHz ...

Yes, I did, as soon as it was available.

(Forgot to say I'm running PowerChurch 10.4, maintenance release 05/11/09.)

Whenever I run a report, the following pops up (clicking OK makes it go away, but I don't understand what's causing it to occur):

Error: 2061
Method: checkpapersize
Line: 5083
Message: Index or expression does not match an existing member of the collection

Reindexing did not fix this error.

Will do; thanks!

Whenever I reindex my accounting file, I consistently get the error message: WARNING: The following problems were found in your accounting files. If you continue to get this warning, please contact technical support. •Transaction detail key duplicated What does this error mean, and how can it be cor...

Thanks for your reply. It's good to know I can safely ignore that "error" message, since it's more of a precautionary warning in Excel than a true error message.

(What I should have said was "Excel grumbles about opening the file", not PowerChurch. )

FWIW, I'm getting the same error, but no data seems to have been lost. I'm not sure what's triggering the error, unless it's because I'm now using MS Office 2007.

All the other file formats open properly: .DOC, .RTF, .TXT, .HTML, .PDF. PowerChurch only grumbles about .XLS.

What we usually do to try to prevent such 'notes' is put a notice in the December church newsletter, and in the final three Sunday church bulletins (nod) Announcements were made, but apparently were missed by this one contributor. I can gently explain IRS regulations to her if she calls with questi...

Disclaimer: I'm not a CPA That out of the way... an individual's tax year is on a calendar basis, from January - December. They don't have a fiscal year, as your church does. For 2007, people can deduct what they've given to the church from January 1 through December 31. You would generate a giving ...