User Support Forum

:D :lol: I tried shutting off Norton and still no luck... so I completely uninstalled PC10.4. In the process of uninstalling, I noticed that Version 9 was still installed. While uninstalling version 9, I was given the message that the shared file CsMail.dll was going to be deleted... this was the na...

Thanks for the suggestion. I have never used this report but the E-Mail to a Group test worked just fine. The report sent 42 e-mails, pausing for 10 minutes after 25 were sent and then sending the rest. A report also printed of 17 individuals who did not have an e-mail address and a summary report p...

Thanks Neil... Yes, any messages processed before the :go ahead message appears are sent OK and received by the people they are sent to. This is a once a year process for sending out contribution statments, so I only use this every year around this time. Because this report is used to select the peo...

Hi, I am trying to send year-end contribution reports via e-mail using the All Contribution Statements report. The report sends a few statements (less than 10) and randomly locks up with the message :go ahead on the line for the contributor it is currently working on. An error message is appears on ...

In past years, I have used the All Contribution Statement report to e-mail year end contribution statements and print those statements not e-mailed. This year, however, the program crashes after processing 4 statements with the error message "PROGRAM: BULKMAIL.ADD_FILES LINE: 5 ERROR: 1429 MESSAGE: ...

In version 8.5 I created a report that brought together several accounts (not in a range) and listed all transactions against that account within a data range. When I tried to re-create the report in Version 9, only the Account Balances are available. Where did the transaction data get moved and how...