User Support Forum

Versions 14 and higher have an Undo a Prior Reconciliation button at the bottom left of the opening screen of the Reconcile Bank/Credit Card Accounts screen. That allows you to clear out previous reconciliations to be able to redo them.

Personal Status is a standard field in PowerChurch, but the values are customizable. If those are your only two options, it would be useful to add things like Visitor and Deceased at a minimum. When you run most any report in Personal Profiles, there will be a Personal Status selection where you can...

The Maintenance Release was installed and updated the program properly. The 941 PDF file wasn't overwritten for whatever reason. It may have been in use or busy being scanned by antivirus or something. Either way, glad to hear re-running the Maintenance Release installer fixed it for you.

We never stop supporting older versions of the software. Version 14.4 is still under maintenance, so it will continue to receive these Maintenance Release updates. When Version 16 releases in three years or so, Version 14 will then stop being updated with Maintenance Releases. If you rely on 941, W2...

We would need to look at the transaction in question to be able to diagnose the problem. As Neil suggested, reindexing is a good idea, since it will show a warning about database corruption found in the Fund Accounting data files. If you somehow have duplicate transaction IDs or something assigned i...

Since Anniversary isn't one of the built-in dates (only birth date is standard) there is a setting in PowerChurch to specify which date field you are using to track that.

Go to File > Preferences > Personal Profiles Setup. Assign the correct Anniversary Date Field at the bottom of the window.

It sounds like the Maintenance Release wasn't able to finish installing properly and the PDF form wasn't overwritten with the new year form. Reboot your computer (to make sure the PDF file isn't in use) then right click on the PowerChurch icon on the Desktop and choose Open File Location. In the win...

When running the Church Directory report, the second step in the process allows you to include/exclude families via the Mailing Category selection and include/exclude individuals using the Personal Status selection. If you instead want to narrow the list down even further, you can Tag the list of fa...

A new Maintenance Release dated 03/31/2026 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/31/2026 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

I just checked and the Reconcile Bank/Credit Card Accounts screen does require Add/Change permission in Fund Accounting.

On the last step of the Process Payroll screen, labeled Verify Payroll, each employee and their checks are listed. There is a Payment Method field on each record. "Check" will generate a printed check. The other two options (manual check and direct deposit) will only generate stubs.

It's coming in the next Maintenance Release. We are in the final rounds of testing before publishing the update.

You can add the payment amount in the pledge Start Balance field on the Maintain Pledges screen. That will be calculated in with the pledge actual paid amounts.

Thank you for the details. I found the problem and will get it fixed up in the next MR