User Support Forum

We have reported this behavior as a bug with the developers of the PowerChurch Online/IDS Client, but it's apparently not something that can be fixed. This is happening because Windows hides file extensions by default. This is a setting you can change in Windows by opening Windows Explorer, then goi...

The Maintain List of Contribution Funds screen (Contributions > Setup) has a checkbox option on each fund labeled "Include fund on statements". It sounds like that option is unchecked on that particular fund.

I don't remember seeing that before. Restart the computer before trying again. If it's still an issue, you can try deleting the downloaded Maintenance Release installer from the PowerChurch Plus program directory (by default C:\PowerChurch\PCPLUS14\pcp14mr.exe) and next time you run PowerChurch, it ...

A new Maintenance Release dated 09/14/2026 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 09/14/2026 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

The account number is what determines which group account it falls under. There isn't a way to move the account without changing the number.

If you haven't already done so, you will need to change the income account that is assigned to that fund on the Maintain List of Contribution Funds screen in Contributions > Setup. That will make future Contributions postings go to the correct account. If you have Version 14 or 15, you can use the R...

To know how to fix it, you will need to know what caused the problem. Take a look at an Account Activity report for that expense account to see what shows up.

If you would like for a technician to take a look at it with you, please give us a call at (800) 486-1800 when you have access.

I would assume that the salary/income item that is assigned to the employee has the "Clergy Salary" tax option set, making it not taxable by SS & Med. Take a look at that item on the Maintain Item Descriptions screen in Accounting > Payroll > Setup. If you don't already have "unordained" and "ordain...

I have been researching this and the one sticking point that we have in implementing this request is the Maintain List of Designations screen allows you to specify a start and end date for the designation. Everywhere we currently allow you to choose a designation in the software (Enter Contributions...

When I have seen this happen in the past, it is because the backup zip file was opened outside of PowerChurch, using something like Windows' built-in "Compressed Folder" zip handling. PowerChurch codes the version and backup date/time into a note field inside the zip. Windows zip handling doesn't su...

It isn't possible to have two different fiscal years in one PowerChurch data set. It sounds like the preschool would require their own PowerChurch Online account to be able to be tracked separately.

The Verify Backup option was removed years ago when backing up to floppy disk was removed. The issue was that when saving files to a floppy disk, there was no error reporting. The software would just be able to tell you that the process finished, but you would have to go back and manually verify the...

A new Maintenance Release dated 06/17/2026 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 06/17/2026 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...