User Support Forum

EVOCC is the individual instances/occurrences of events in EVEVENTS. How this is related is a MAIL_NO, PERS_NO can be listed as the contact person for an event in EVEVENTS. It looks like I missed EVEVENTS in the original post. Sorry about that. MECONTLOG/D is indeed the contact log. That data is exp...

After installing Version 15, the first time you start it up, it asks if you are upgrading from a prior version. Choose Yes and on that screen, there is an option to upgrade from a backup, or click Next to have it search the computer and upgrade from the prior version automatically. To get back to th...

Step one of this recovery process should really be to review which users have vs. need Delete permissions in the software. Speaking probably a little too frankly, PowerChurch is very explicit in its messaging when deleting someone, showing the dates they last contributed and attended, as well as wha...

There is a Selection Title field at the top of the Selection Criteria screen. It defaults to the name of the report (which is also useful information for future reference). It allows a long string of a name: "Selected Names Addresses Phones - Active Members Only" was a test I just successfully ran.

Versions 14 and higher have an Undo a Prior Reconciliation button at the bottom left of the opening screen of the Reconcile Bank/Credit Card Accounts screen. That allows you to clear out previous reconciliations to be able to redo them.

Personal Status is a standard field in PowerChurch, but the values are customizable. If those are your only two options, it would be useful to add things like Visitor and Deceased at a minimum. When you run most any report in Personal Profiles, there will be a Personal Status selection where you can...

The Maintenance Release was installed and updated the program properly. The 941 PDF file wasn't overwritten for whatever reason. It may have been in use or busy being scanned by antivirus or something. Either way, glad to hear re-running the Maintenance Release installer fixed it for you.

We never stop supporting older versions of the software. Version 14.4 is still under maintenance, so it will continue to receive these Maintenance Release updates. When Version 16 releases in three years or so, Version 14 will then stop being updated with Maintenance Releases. If you rely on 941, W2...

We would need to look at the transaction in question to be able to diagnose the problem. As Neil suggested, reindexing is a good idea, since it will show a warning about database corruption found in the Fund Accounting data files. If you somehow have duplicate transaction IDs or something assigned i...

Since Anniversary isn't one of the built-in dates (only birth date is standard) there is a setting in PowerChurch to specify which date field you are using to track that.

Go to File > Preferences > Personal Profiles Setup. Assign the correct Anniversary Date Field at the bottom of the window.

It sounds like the Maintenance Release wasn't able to finish installing properly and the PDF form wasn't overwritten with the new year form. Reboot your computer (to make sure the PDF file isn't in use) then right click on the PowerChurch icon on the Desktop and choose Open File Location. In the win...

When running the Church Directory report, the second step in the process allows you to include/exclude families via the Mailing Category selection and include/exclude individuals using the Personal Status selection. If you instead want to narrow the list down even further, you can Tag the list of fa...

A new Maintenance Release dated 03/31/2026 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/31/2026 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

I just checked and the Reconcile Bank/Credit Card Accounts screen does require Add/Change permission in Fund Accounting.