User Support Forum

A new Maintenance Release dated 01/07/2026 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 01/07/2026 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

I have updated the church name on the software license. The website registration database will be updated automatically in the next hour.

A new Maintenance Release dated 12/31/2025 has been released for PowerChurch Plus Version 12/12.2. This is the final Maintenance Release for Version 12.2. Due to the release of Version 15 of PowerChurch Plus in November, Version 12 has now reached End of Maintenance status. No further bug fixes or f...

A new Maintenance Release dated 12/31/2025 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 12/31/2025 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

Starting with Version 11, there is a "Show pictures" checkbox option on the built-in Church Directory reports. That prints family pictures, since the Church Directory is grouped by family. There is a built-in report in Personal Profiles reports called Profile Pictorial Directory which prints each pe...

Out of curiosity, I tracked down the support log to see what it was that the technician did to fix the issue. PowerChurch queries the list of printers you have installed and asks if any of them support tractor feed printing. That response never came back with an answer, so telling the software that ...

There isn't a way to move a profile (and all of their permissions) to a group. You would just add the user as a member of the group. You don't necessarily need to clear all of their existing permissions. PowerChurch will work out the higher permissions level allowed between the group and their indiv...

I apologize your original post was missed. It sounds like you will be best served by giving us a call at (800) 486-1800 when you have access to PowerChurch, so a technician can take a look at it with you. We are available from 9AM to 6PM Eastern, Monday through Friday.

I also mentioned "For PowerChurch Online users that have already been upgraded to Version 15, no further action needs to be taken. Others will be gradually upgraded over the next couple of weeks." If you would like your PowerChurch Online account to be upgraded now (or at a specific time that is bes...

An Account Activity report in Fund Accounting for the Balance Sheet account in question will show you each individual transaction that debited or credited that account.

A new Maintenance Release dated 11/24/2025 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

The minimum requirements for a server are really just to be able to host an accessible file share. Unless the server itself is going to be used as a workstation for PowerChurch, in which case Windows Vista (~2006 era hardware) is still compatible, so a new OS shouldn't be an issue. What is published...

In addition to the Account Activity, run a Detail Changes in Equity report for that specific equity account. That report is essentially an Account Activity that shows the accounts/transactions that "closed to" (affected) the equity balance.