User Support Forum

Thank you for the details. I found the problem and will get it fixed up in the next MR

If you can provide some more specifics, I will look into it. What module are you working in?

When PowerChurch asks you to log in to your Google account to authorize calendar access, the Google account you log in to at that point is what tells PowerChurch which calendar to send the events into. If you log in to the church account, the events will show up on the church calendar. If you log in...

The most common issue that we have seen with the Windows Task Scheduler processes is it sometimes requires the "Start In" field to be assigned when setting up the scheduled task. We published an article in one of our old email newsletters that explains how to set this up and that "Start In" part is ...

I can confirm that Reindex will fix this issue.

I can confirm that Version 15 took the last few remaining reports that were sent directly to the printer, such as Posting Report, and made them screen previews of the reports. This was mainly for consistency with all other report processes in the software. Many people don't actually print things, no...

PowerChurch doesn't have support for mail merge fields in email messages. What confused the AI is likely the existing functionality in PowerChurch to create a mail merge data source file for use in Word or other word processing software. That would be for making form letters, not sending emails.

Take a look on the Maintain Chart of Accounts screen in Accounting > Fund Accounting > Setup. Use the Locate button to bring up the account in question, then click the Budget button. Make sure the account is set to budget directly. You will then be able to enter the budget directly on that screen or...

Yes, that will clear years of transactions in a matter of seconds.

Yes, if it's the same version running in PowerChurch Online and the desktop PowerChurch Plus, then you can restore backups between them. We don't generally recommend relying on that too heavily and recommend everyone using PowerChurch to use the same version (meaning if you have PowerChurch Online, ...

In the Reconcile Bank Accounts screen, pressing the Space bar or Enter key on your keyboard will toggle the selected transaction as cleared. If you hold down the Space bar or Enter key, it will begin repeating and scroll down through the list of transactions clearing them all very quickly. You can c...

On one of the last steps of the All Contribution Statements process, it asks how you want to generate them with various print and/or email options listed.

what information is PC able to pass to ST PowerChurch just passes a minimal amount of information to simple texting: first & last name, phone, email, and optionally birthday. It isn't intended that you would maintain two separate databases. When you want to send a text, PowerChurch creates a contac...

I have confirmed that the macros aren't being copied over in the upgrade and have written up a bug report.

The macros are stored in a file called PC.FKY which lives in the program directory (by default C:\PowerChurch\PCPLUS##\). Copy that file over from the old version into the new.

We have received notification from the e-file service that this is caused by a problem on their end. The forms will be automatically resubmitted once they have the issue resolved.