User Support Forum

When I have seen this happen in the past, it is because the backup zip file was opened outside of PowerChurch, using something like Windows' built-in "Compressed Folder" zip handling. PowerChurch codes the version and backup date/time into a note field inside the zip. Windows zip handling doesn't su...

It isn't possible to have two different fiscal years in one PowerChurch data set. It sounds like the preschool would require their own PowerChurch Online account to be able to be tracked separately.

The Verify Backup option was removed years ago when backing up to floppy disk was removed. The issue was that when saving files to a floppy disk, there was no error reporting. The software would just be able to tell you that the process finished, but you would have to go back and manually verify the...

A new Maintenance Release dated 06/17/2026 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 06/17/2026 has been released for PowerChurch Plus Version 15. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

That error just means your printer is set to a landscape page by default and PowerChurch is trying to print portrait. In the next Maintenance Release update, we are going to start catching that and explaining the situation on screen rather than letting the error handler, well... handle it. So, anywa...

EVOCC is the individual instances/occurrences of events in EVEVENTS. How this is related is a MAIL_NO, PERS_NO can be listed as the contact person for an event in EVEVENTS. It looks like I missed EVEVENTS in the original post. Sorry about that. MECONTLOG/D is indeed the contact log. That data is exp...

After installing Version 15, the first time you start it up, it asks if you are upgrading from a prior version. Choose Yes and on that screen, there is an option to upgrade from a backup, or click Next to have it search the computer and upgrade from the prior version automatically. To get back to th...

Step one of this recovery process should really be to review which users have vs. need Delete permissions in the software. Speaking probably a little too frankly, PowerChurch is very explicit in its messaging when deleting someone, showing the dates they last contributed and attended, as well as wha...

There is a Selection Title field at the top of the Selection Criteria screen. It defaults to the name of the report (which is also useful information for future reference). It allows a long string of a name: "Selected Names Addresses Phones - Active Members Only" was a test I just successfully ran.

Versions 14 and higher have an Undo a Prior Reconciliation button at the bottom left of the opening screen of the Reconcile Bank/Credit Card Accounts screen. That allows you to clear out previous reconciliations to be able to redo them.

Personal Status is a standard field in PowerChurch, but the values are customizable. If those are your only two options, it would be useful to add things like Visitor and Deceased at a minimum. When you run most any report in Personal Profiles, there will be a Personal Status selection where you can...

The Maintenance Release was installed and updated the program properly. The 941 PDF file wasn't overwritten for whatever reason. It may have been in use or busy being scanned by antivirus or something. Either way, glad to hear re-running the Maintenance Release installer fixed it for you.

We never stop supporting older versions of the software. Version 14.4 is still under maintenance, so it will continue to receive these Maintenance Release updates. When Version 16 releases in three years or so, Version 14 will then stop being updated with Maintenance Releases. If you rely on 941, W2...

We would need to look at the transaction in question to be able to diagnose the problem. As Neil suggested, reindexing is a good idea, since it will show a warning about database corruption found in the Fund Accounting data files. If you somehow have duplicate transaction IDs or something assigned i...