User Support Forum

In newer versions of the software, it's under the Other Output menu. I will get those articles updated

On the View Posted Contributions screen, use the Find or Locate button to bring up the contributor in question, then select that contribution and click "Change Pledge". On the window that opens, uncheck "Do not apply this contribution to a pledge" and choose the pledge that you want to apply it to. ...

Everything is up and running without issue on our end, so my guess would be an antivirus/firewall or something else in an internet security suite blocking that specific port number (491)

When you reindex the database, the list will be rebuilt from those that are assigned. You can reindex by going to Utilities > Reindex. If after reindexing, you still see the typo cities in the dropdown list, that means someone still has that typo city assigned. The list is shared between all city fi...

This thread has the most thorough discussion on that topic:

viewtopic.php?f=3&t=51711

Older versions of the software had a single date field on that report labeled "Items through date", meaning you only had an ending date selection. To make the report more useful, while not changing the default behavior, Version 11.5 (2011) changed that selection to a date range, from the beginning o...

The process to reduce the balance would be the same, except the debits and credits would be reversed.

Credit the checking account and Debit the equity/fund balance/net assets.

Since you haven't been accruing the interest, I believe the transaction would be much simpler - something like the following: 01-1320-000 Bank Asset (Debit) $251,856.16 01-1376-000 CD Asset (Credit) $245,000.00 01-4460-000 Investment Income (Credit) $6,856.16 Also - disclaimer - I'm not an accountan...

There is not a plan to update that functionality currently. With donated items not being recorded as income or deposited in the bank, and the IRS not wanting you to include them on the person's Contribution Statement with a dollar amount assigned, there really isn't anything to record on the Contrib...

My guess is the expense account is also "closing to" that restricted equity account. Restricted income and the Release should close to the restricted equity. Expenses close to unrestricted. Take a look on the Maintain Chart of Accounts screen in Accounting > Fund Accounting > Setup. Use the Locate b...

It sounds like your CSV file has commas (thousands separators) in the numbers, which for comma-separated-values purposes, is not a good idea.

Otherwise, if it's not extra commas confusing the file structure, then it's just the file structure that is not aligned to what the software is expecting.

It sounds like either the transactions were duplicated or there is a problem/corruption in the data.

Either way, I would suggest giving us a call at (800) 486-1800 and having a technician take a look at it with you. We are available from 9AM to 6PM Eastern, Monday through Friday.

On the Integrated Data Entry screen on the Family Members tab, click the Add Profile button below the list of family members.

That is the same as going to Maintain Personal Profiles and clicking Add, but saves the step of asking which family you want to add the person into.

A new Maintenance Release dated 04/01/2025 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 04/01/2025 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...