Search found 2670 matches

by Zorak
Thu Jan 14, 2021 11:42 am
Forum: Maintenance Releases
Topic: Version 11.5 - 1/13/2021 Maintenance Release
Replies: 2
Views: 28

Re: Version 11.5 - 1/13/2021 Maintenance Release

Give us a call in Technical Support at (800) 486-1800. That isn't a problem that I can reproduce here. Likely something just needs to be reinstalled.
by Zorak
Thu Jan 14, 2021 9:03 am
Forum: Contributions
Topic: Tax Receipts - Electronic Signature
Replies: 7
Views: 40

Re: Tax Receipts - Electronic Signature

The signature image functionality is only available on the official Canadian Tax Receipts.
by Zorak
Wed Jan 13, 2021 6:26 pm
Forum: Contributions
Topic: Tax Receipts - Electronic Signature
Replies: 7
Views: 40

Re: Tax Receipts - Electronic Signature

Take a look under File > Preferences > System Setup Options. Make sure that "Canada (all other countries)" is selected.
by Zorak
Wed Jan 13, 2021 5:02 pm
Forum: Contributions
Topic: Tax Receipts - Electronic Signature
Replies: 7
Views: 40

Re: Tax Receipts - Electronic Signature

To do this, go to File > Preferences > Contributions Setup. Click on the Receipt tab. There you can enter all the necessary information in advance, as well as importing the signature image and generating a test receipt to see if resizing/cropping the image is necessary.
by Zorak
Wed Jan 13, 2021 10:28 am
Forum: Maintenance Releases
Topic: Version 11.5 - 1/13/2021 Maintenance Release
Replies: 2
Views: 28

Version 11.5 - 1/13/2021 Maintenance Release

A new Maintenance Release dated 1/13/2021 has been released for PowerChurch Plus Version 11.5. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https...
by Zorak
Fri Jan 08, 2021 9:10 am
Forum: Maintenance Releases
Topic: Version 12 - 12/9/2020 Maintenance Release
Replies: 3
Views: 71

Re: Version 12 - 12/9/2020 Maintenance Release

The IRS has not introduced a Substitute Black & White Forms program for 1099s like the SSA did for W2s.

If/when they do, we will work to get approved and add that functionality into the software.
by Zorak
Wed Jan 06, 2021 3:33 pm
Forum: Accounting
Topic: Getting Up to Speed
Replies: 13
Views: 86

Re: Getting Up to Speed

I just checked your account and the church still has the original 90 days of free Technical Support that came with the original purchase of the software. That hasn't ever been activated by a call or email to support, so should you need us, give us a call or send an email.
by Zorak
Wed Jan 06, 2021 2:22 pm
Forum: Accounting
Topic: Getting Up to Speed
Replies: 13
Views: 86

Re: Getting Up to Speed

If you can't enter a level higher than 4, it sounds like you are trying to add a Group account. That wouldn't be able to be used in transactions and have its own balance, so likely what you want is a Detail account instead. It prompts for Group vs. Detail on the first step of the Add Account process.
by Zorak
Wed Dec 30, 2020 11:55 am
Forum: Maintenance Releases
Topic: Version 11.5 - 12/30/2020 Maintenance Release
Replies: 0
Views: 37

Version 11.5 - 12/30/2020 Maintenance Release

A new Maintenance Release dated 12/30/2020 has been released for PowerChurch Plus Version 11.5. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting http...
by Zorak
Wed Dec 30, 2020 11:50 am
Forum: Maintenance Releases
Topic: Version 12 - 12/30/2020 Maintenance Release
Replies: 0
Views: 27

Version 12 - 12/30/2020 Maintenance Release

A new Maintenance Release dated 12/30/2020 has been released for PowerChurch Plus Version 12. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https:...
by Zorak
Wed Dec 30, 2020 10:05 am
Forum: Maintenance Releases
Topic: Version 12 - 12/29/2020 Maintenance Release
Replies: 4
Views: 35

Re: Version 12 - 12/29/2020 Maintenance Release

It will be best to consult the source, the IRS W2/W3 instructions document:

https://www.irs.gov/pub/irs-pdf/iw2w3.pdf

This is covered briefly in the "What's New" section on page 1 and the "Social Security Numbers" section on page 2.
by Zorak
Wed Dec 30, 2020 9:06 am
Forum: Maintenance Releases
Topic: Version 12 - 12/29/2020 Maintenance Release
Replies: 4
Views: 35

Re: Version 12 - 12/29/2020 Maintenance Release

It only applies to the employee copies of the printed W2. The printed copies for state and federal filing still have to show the full SSN.
by Zorak
Tue Dec 29, 2020 5:17 pm
Forum: General Questions and Discussion
Topic: No Christmas - New Year's Phone Support
Replies: 1
Views: 32

Re: No Christmas - New Year's Phone Support

What is the phone number that you called that you got voice mail?

We have been here for support by phone or email last week Monday through Wednesday and this week Monday through Thursday.

Give us a call at (800) 486-1800 from 9AM to 6PM Eastern.
by Zorak
Tue Dec 29, 2020 4:41 pm
Forum: Maintenance Releases
Topic: Version 12 - 12/29/2020 Maintenance Release
Replies: 4
Views: 35

Version 12 - 12/29/2020 Maintenance Release

A new Maintenance Release dated 12/29/2020 has been released for PowerChurch Plus Version 12. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https:...
by Zorak
Mon Dec 28, 2020 10:04 am
Forum: Accounting
Topic: 2020 Tax Filing
Replies: 2
Views: 62

Re: 2020 Tax Filing

This MR is in the final round of testing now. We hope to release it today or tomorrow.