User Support Forum

A new Maintenance Release for PowerChurch Check In Version 14 has been published, dated 04/18/2024. The Check In Server application will update itself automatically for PowerChurch Plus users. The PowerChurch Online Check In Servers have already been updated. Check In Kiosks will pop up a notificati...

Give us a call in Technical Support when you have access to one of these computers and a technician will take a look at it with you.

We are available at (800) 486-1800 from 9AM to 6PM Eastern, Monday through Friday.

The important thing is what happens when you choose "yes" on that prompt. If you choose "no", then it's still not installing.

It sounds like the installation isn't able to complete, which is why it's coming up every time saying it needs to install.

Try running PowerChurch as administrator - Instead of double clicking the PowerChurch icon, right click and choose Run As Administrator.

One of the system components that PowerChurch is trying to update is actually involved in the download process. To get this update installed, you will need to manually download the Maintenance Release installer from our website at https://www.powerchurch.com/mr. When you download the pcp14mr.exe fil...

You can make a backup in PowerChurch by going to Utilities > Backup & Restore. Choose Backup Files.

To restart accounting, go to File > Preferences > Accounting Setup. Click the Restart Accounting button.

A secure online backup would ensure that you don't lose data, which is what we're doing. The main benefits of PowerChurch Online service would usually be having remote access, from virtually anywhere you have internet/data connection, and also Mac OS compatibility. If you only wanted it for online b...

Our servers are backed up automatically/constantly to protect everyone's data from being lost in the event of a crash or the service going down. Our backups aren't available to you to restore. You can make backups yourself for your own purposes, like to be able to restore after you delete someone fr...

The PowerChurch Online servers are backed up and copied offsite in a constant loop, approximately every 30-45 minutes, for disaster recovery purposes. You can still make backups yourself from under Utilities > Backup & Restore. When saving files from PowerChurch Online, the drives on your local comp...

Since contributions are tied to Personal Profiles (individuals) via envelope number, PowerChurch looks first at the email address assigned on the Personal Profile record in Membership. If that person doesn't have an email address or the Email Contribution Statements box is unchecked, then it goes ba...

A new Maintenance Release dated 03/20/2024 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/12/2024 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/06/2024 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/06/2024 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

The file that the installer is trying to overwrite is in use. Reboot the computer and try again