User Support Forum

One of the system components that PowerChurch is trying to update is actually involved in the download process. To get this update installed, you will need to manually download the Maintenance Release installer from our website at https://www.powerchurch.com/mr. When you download the pcp14mr.exe fil...

You can make a backup in PowerChurch by going to Utilities > Backup & Restore. Choose Backup Files.

To restart accounting, go to File > Preferences > Accounting Setup. Click the Restart Accounting button.

A secure online backup would ensure that you don't lose data, which is what we're doing. The main benefits of PowerChurch Online service would usually be having remote access, from virtually anywhere you have internet/data connection, and also Mac OS compatibility. If you only wanted it for online b...

Our servers are backed up automatically/constantly to protect everyone's data from being lost in the event of a crash or the service going down. Our backups aren't available to you to restore. You can make backups yourself for your own purposes, like to be able to restore after you delete someone fr...

The PowerChurch Online servers are backed up and copied offsite in a constant loop, approximately every 30-45 minutes, for disaster recovery purposes. You can still make backups yourself from under Utilities > Backup & Restore. When saving files from PowerChurch Online, the drives on your local comp...

Since contributions are tied to Personal Profiles (individuals) via envelope number, PowerChurch looks first at the email address assigned on the Personal Profile record in Membership. If that person doesn't have an email address or the Email Contribution Statements box is unchecked, then it goes ba...

A new Maintenance Release dated 03/20/2024 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/12/2024 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/06/2024 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 03/06/2024 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

The file that the installer is trying to overwrite is in use. Reboot the computer and try again

Next time you enter that transaction in Fund Accounting > Enter Transactions, check the option at the bottom of the screen that reads "Save as repeating transaction". Then next time you need to enter that transaction, click the Recall Repeating Transaction button at the bottom of the screen.

Yes, Version 12/12.2 will work without issue on Windows 11

You are correct, the Trial Balance automatically includes the year end transactions. When running the Balance Sheet for the last month of the fiscal year, it will have the option to include year end transactions. With that checked, the ending balances will match the Trial Balance for that period. It...

This sounds like maybe an old version of the software. Versions 12 and 14 both show the combined envelope names (John & Jane Smith) on all of the data entry screens. I don't recall the Contribution Statement ever showing a single person's name if both have the envelope number assigned.