User Support Forum

It sounds like either the transactions were duplicated or there is a problem/corruption in the data.

Either way, I would suggest giving us a call at (800) 486-1800 and having a technician take a look at it with you. We are available from 9AM to 6PM Eastern, Monday through Friday.

On the Integrated Data Entry screen on the Family Members tab, click the Add Profile button below the list of family members.

That is the same as going to Maintain Personal Profiles and clicking Add, but saves the step of asking which family you want to add the person into.

A new Maintenance Release dated 04/01/2025 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 04/01/2025 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

The IRS just recently updated the final version of the 941 for 2025. We have the form updated in an internal testing build. It will be included in the next Maintenance Release.

Version 12 did away with the number of open months limitation. Versions 10-11.55 allowed up to 18 months to be open at a time. Version 9 was limited to 12 months open at a time. In those versions, you can find the setting under File > Preferences > Accounting Setup. Click on the Fund Accounting tab ...

You could do that, but PowerChurch also recognizes when you have two different employees set up with the same SSN. So you could just add a second employee record for the pastor with different pay items on a different pay schedule.

A new Maintenance Release dated 02/12/2025 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 02/12/2025 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

Verify the accounts that are used in the debits and credits in the transactions. It sounds like the check as it was entered doesn't use the accounts you are looking at on the Account Activity or Reconcile Bank Accounts screen.

Since everything is split up here into different forums, like Maintenance Releases, General Questions, Accounting, Contributions, etc. just choose which forum you are wanting to post a message into from https://www.powerchurch.com/forum, then you will see the New Topic button at the top of the page.

That was my thought as well. If you need to add more Payroll items, you can do so on the Maintain Item Descriptions screen found under Accounting > Payroll > Setup.

Next time you run the PowerChurch Online/IDS Client software, instead of double clicking the desktop icon, right click on it and choose "Run as administrator". This will elevate permissions and allow the client software to re-register itself as the handler for the files coming down from the PowerChu...

My guess without seeing the report would be that the field is too small to fit the whole number and it is truncating at the first space

I'm pretty sure it is a typo in the official documentation. We have seen that before in prior years.

The numbers in PowerChurch are actually generated by doing the math in the table.