User Support Forum

There is a process in the program that will allow us to reset the password protection for you. Due to the nature of this process, there is an authorization form that we need to have completed before we can help. Linked below is the "Password Override Authorization" form. Please complete this form (i...

You should be able to fix this issue by running the PowerChurch Online/IDS Client "as administrator". Instead of double-clicking the icon to run it, right click and choose Run as Administrator. Doing so will allow all the related controls to re-register themselves.

The only way I can think of to do this would be to change the Accounting Setup to show the church operates on a July to June fiscal year. That will change all of your Fund Accounting reports to show "year to date" activity of zero in July. However, as Neil indicated, this will have other negative ef...

PowerChurch Online will disconnect you after an hour of inactivity. If you get disconnected in less time than that, it is either your internet connection dropping, or more likely the power saving settings on your computer turning off the wifi/networking hardware. On a Windows computer, you can disab...

A new Maintenance Release dated 3/31/2021 has been released for PowerChurch Plus Version 11.5. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https...

A new Maintenance Release dated 3/30/2021 has been released for PowerChurch Plus Version 12. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https:/...

The e-file service hasn't yet updated their systems to accept Q1 2021 filings. Their testing servers were just updated yesterday. Everything in PowerChurch has been internally updated and tested. We will publish a Maintenance Release as soon as the e-file service is ready to go.

It doesn't send text or voice messages directly, but there is functionality that allows you to work with third party messaging services like One Call Now:

https://www.powerchurch.com/support/426 ... rsion-1155

There is big red warning text at the top of the Dymo Compatibility page now regarding problems printing blank labels after a Windows 10 Update. They have a new version of the Dymo Connect software to fix the issue:

https://www.dymo.com/en-US/compatibility-chart

Sizing the picture object to span across the bands should be all that is needed.

Can you give some more detail about how it "messes up all the entries"?

You can do this by entering a transaction in Fund Accounting > Enter Transactions that debits the loan liability account and credits an income account.

You can make this change on the Maintain Customers screen found under Accounting > Accounts Receivable.

The best way to find an individual person is to get used to looking up Personal Profiles instead of the Family Mailing List record. So, when you're looking under the Family Members tab on the Integrated Data Entry screen, click the Locate Profile button found below the family members list and you wi...

You can change the donor ID (or whatever the long number is that Vanco assigns to each donor) on the Vanco side to match the envelope number in PowerChurch. This will keep you from having to manually match the people up the first time you import. There is an Add Contributor button on the Vanco Impor...

This is done by entering a transaction in Accounting > Fund Accounting > Enter Transactions. To add a beginning balance to a new bank account in a new fund would look something like the following: 02-1120-000 Checking (Debit) $500 02-3110-000 Unrestricted Equity (Credit) $500 If you are tracking the...