User Support Forum

Versions 11.55 and higher have a Merge Duplicate Profiles utility found under Membership > Personal Profiles > Setup.

Regarding the 403B setup, there is a Knowledge Base article specifically for old versions of PowerChurch (prior to the Version 11 Payroll redesign in 2009): https://www.powerchurch.com/support/19/1/handling-403b-and-401k-in-powerchurch-plus-v6-10 And in reference to the financial data disappearing b...

You should be able to fix this by reindexing the data files. To do this, go to Utilities > Reindex. Choose to reindex all files.

You should be able to fix this by reindexing the data files. To do this, go to Utilities > Reindex. Choose to reindex all files.

One of the system components that PowerChurch is trying to update is actually involved in the download process. To get this update installed, you will need to manually download the Maintenance Release installer from our website at https://www.powerchurch.com/mr. When you download the pcp14mr.exe fil...

A new Maintenance Release dated 04/24/2024 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 04/24/2024 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release for PowerChurch Check In Version 14 has been published, dated 04/18/2024. The Check In Server application will update itself automatically for PowerChurch Plus users. The PowerChurch Online Check In Servers have already been updated. Check In Kiosks will pop up a notificati...

Give us a call in Technical Support when you have access to one of these computers and a technician will take a look at it with you.

We are available at (800) 486-1800 from 9AM to 6PM Eastern, Monday through Friday.

The important thing is what happens when you choose "yes" on that prompt. If you choose "no", then it's still not installing.

It sounds like the installation isn't able to complete, which is why it's coming up every time saying it needs to install.

Try running PowerChurch as administrator - Instead of double clicking the PowerChurch icon, right click and choose Run As Administrator.

One of the system components that PowerChurch is trying to update is actually involved in the download process. To get this update installed, you will need to manually download the Maintenance Release installer from our website at https://www.powerchurch.com/mr. When you download the pcp14mr.exe fil...

You can make a backup in PowerChurch by going to Utilities > Backup & Restore. Choose Backup Files.

To restart accounting, go to File > Preferences > Accounting Setup. Click the Restart Accounting button.

A secure online backup would ensure that you don't lose data, which is what we're doing. The main benefits of PowerChurch Online service would usually be having remote access, from virtually anywhere you have internet/data connection, and also Mac OS compatibility. If you only wanted it for online b...

Our servers are backed up automatically/constantly to protect everyone's data from being lost in the event of a crash or the service going down. Our backups aren't available to you to restore. You can make backups yourself for your own purposes, like to be able to restore after you delete someone fr...