User Support Forum

After installing the 2/7/11 and 2/10/11 updates/patches, it appears I have no record of account activity in any account, in any fund prior to that time. Accounts Payable and Payroll modules seem to be intact themselves. However, the General Ledger cannot produce a report that reflects any activity. ...

We upgraded to v11 just two days ago and I am concerned that the new payroll configuration will not accommodate us as a church electing exemption from Social Security and Medicare as an employer. I'm thrilled at the prospect of PC looking up the income tax charts for that entry. But since there is n...

Just installed this MR today. Since then every report I generate gives the following error: "Error:2061; Method: checkpapersize; Line: 5083; Message: Index or expression does not match an existing member of the collection." When I click the "OK" button, the report displays and prints as it always ha...

Current working month is Dec 2008. Payroll and Accts Payable transactions still have to be executed and are being posted to the proper month. It appears that the posting date is used as the transaction date (?) when PC compiles the report. A correct balance sheet (as of a specified date) may never b...

I've already been down that road. I re-examined each and every transaction affecting the account from Jan 1, 2008 thru Dec 31, 2008. Then when I looked at the transactions that had been posted for Jan 2009 I was amazed to find the total was the same amount my fund balance was overstated. BTW, our CP...

This is the second year that this problem has occurred. When the final (December) bank statements came for FY2008 they reconciled with the corresponding cash accounts in PC+ with no hiccups. However, the balance sheet does not reflect the same balance. The report parameters were marked for period en...