User Support Forum

A new Maintenance Release dated 09/05/2017 has been released for PowerChurch Plus Version 11.5. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting http...

It's back! No word from the data center as to *why* there was an outage, but services have been restored. Sorry for the inconvenience and thank you for your patience.

2:20pm - no resolution yet. This was an unplanned outage, so we're waiting to hear back.

Today, a little before 1pm Eastern, PowerChurch Online experienced an outage. This seems to be a connectivity issue at the data center, and there is an engineer on site right now. We're waiting on word back on a resolution, but the engineer said it should just be a matter of minutes.

Interesting! We are aware that the IDS client does not handle DPI scaling properly (and this has been reported, and a fix is supposedly in the works). We've never seen it do that though - we've only seen the PowerChurch Online display stay the same size regardless of the DPI scale specified. I'm goi...

Give it another shot now. If it's still not working, give us a call in tech support - we may need to review your log files.

There are lots and lots of Windows 8 and 8.1 installs out there, including all of our computers here in the office. I think the problem that you are seeing is more of a clash with display drivers. We have had a few reports of that kind of problem on different Windows versions from the beginning of P...

A new Maintenance Release dated 05/27/2014 has been released for Version 11.5. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting http://www.powerchurc...

You're running 12.04, which is the only officially supported version of Ubuntu, so that's probably not the issue. Running the IDS client in an XP VM is just fine too. It sounds like you're doing everything right, and we haven't changed anything on our end, so I believe you should start with the thin...

You had a sync that had gotten stuck. It's been canceled, so you can try again.

Version 11.5 - 12/26/2013 Maintenance Release A new Maintenance Release dated 12/26/2013 has been released for Version 11.5. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Relea...

All of the public-facing IP addresses associated with PowerChurch Online are in the format: 72.250.241.* I'm not sure how helpful that's going to be though. Usually, when we see a problem like this, it's the exact opposite - the ISP is locked down but the webhost is fine. ISPs sometimes assume that ...

As you've discovered, the data export in Contributions is intended for use with an envelope printing company, and doesn't actually do what you need. There are a couple of different ways to accomplish what you're trying to do. The easier, but less flexible, way is to export any of the existing report...

In Windows Vista and later (Vista, 7, 8 ), the icacls command is also available, and preferred. The command for that is:
Everything else is the same as above.

Here's an alternate fix, and this should work in Windows XP and higher: Open a command prompt as an administrator. Either log in as an administrator and open cmd.exe, or search for cmd.exe from the start menu, right click it, and select "run as administrator." change directory to the IDS LLC directo...