User Support Forum

Running PowerChurch 12.2, locally installed (i.e. not PCPlus Online). We have CONSIDERABLE trouble when sending email message to a group. We recently upgraded to ver 12.2, and at least all the messages get processed - but a significant number just don't get sent. In a test the other day, out of 100 ...

Thanks, Neil, for the suggestion of where to look. I eventually ripped out BitDefender and installed Kaspersky instead - and the emailing / reporting issue went away completely. We've had Kaspersky installed for over a month now, and the client-server setup works just the way it should. The BitDefen...

Thanks for the attempt, but you're not even remotely close. FWIW, we're still on ver. 9, so I reran Netsetup9 - and it didn't help. Mind you, there's another station where exactly the same thing is occurring. I looked more closely, and found that: 1) ANY report or output which first invokes the Sele...

When we attempt to print mailing labels or to send e-mail from a remote station (see below), PCPlus issues a cryptic message, then aborts. I recently installed BitDefender ver. 10 on both the PCPlus machine and the secretary's station. Now, if we attempt either label printing or emailing from OFFICE...

There's a security-related issue with the most recent maintenance release. I've managed to overcome the issue, but I'm reporting it here so you'll be able to alert other users. Our environment is Windows XP Professional, that we keep up to date. I am extremely careful to make sure all our normal use...

Neil is right - the church secretary's address is the sender address, as configured in the system setup options. Seems pretty clear, as Neil suggests, that the program is filtering out any attempt to send a message back to the sender. (PC+ developers - is this the case?) Would be nice if there were ...

This picks up the installation issue after several more months, but I thought you'd want to hear the latest observation. Turns out the "standard" method of installing PC+ in a directory just off the root (i.e. in C:\PowerChurch\PCPLUS9) WON'T WORK in the Windows XP environment. Qualify that: (a) Win...

Hey PC+ power users - Here's a challenge for this crew. Our secretary wants to be able to refer back to emails she has sent in the past - recall that Outlook stashes sent emails in a "sent items" folder (as do other email programs, I believe). We have her sending all church emails through PowerChurc...

Hey folks - I've found another good reason to permit use of SQL statements in creating Custom Reports. This relates to NeilZ's observation (in the Membership category) that none of the officer fields are available in the Custom Report builder. After considerable experimenting, and going crosseyed lo...

Apparently Neil's observation still holds in ver. 9!! I'm trying to set up a custom report to output current officers, or previous officers given the date range. I find absolutely no access to the fields in the officers table (SKSERV) when I check available fields in the Custom Report generator. Has...

Has something changed about the Family Grouped Report? Our secretary keeps a paper printout of the Family Grouped Report as a central place for noting changes and updates to family information. In the past, the report always listed all the children in a family along with the adults. Now, the report ...

Yes, I meant to say "Personal Status". Thanks for the all the suggestions. Turns out the policy isn't all that difficult for us. When the kids are old enough (junior or senior in high school, I believe), they can become Associate Members - there is a personal status code I need to create, though we ...

Fellow PC+ Admins - Has anyone else worked with the "Maintain Offices Served" function? I've observed strange behavior that I believe is telling me I need to re-index. Here's the sequence: * Membership -> Activities and Skills -> Maintain Offices Served * In the "Maintain Offices Served" dialog, L(o...

Here's a basic question for anyone who cares to chime in. What Personal Profile do you assign the children / youth in your congregation? At present, we have a handful of Personal Profiles for our adult members, but the children have no personal profile values. This fouled up our secretary when she t...

Folks - I've been running my laptop-installed "shadow installation" successfully for some nine or ten months now; I thought I'd share a recent observation with this community. Following Jeff's suggestion, I've done the following: (a) installed PC+ in the C:\Program Files directory. (Call this the "p...