User Support Forum

Is it possible to customize an invoice with a logo and add specific notes?

Help! I have two different Sundays where something strange has happened. We post the amounts from the offering plate and our debit machine separately. On one Sunday, the two amounts were $3322.90 from the plate and $1940 from debit, with a total of $5262.90 for that Sunday. When I run a funds report...

That's what I thought.

As for using numbers for manual cheques, isn't that confusing when you're reconciling your bank statements? I look for cheque numbers or descriptions, our names for the manual cheques help us match with the descriptions on the bank statements.

No, when we do manual cheques, we do a description. So, our electricity pre-authorized debit is called "HYDRO PAD" and our natural gas pre-authorized debit is called "GAS PAD".

That method would mean I need to shred an actual cheque as well since it would use up a cheque number.

Hi, I forgot that we can now do our payroll through online banking. I've entered the expense (lots of lines, very complicated) as an open invoice, but now it needs to be a manual cheque. Is there a way to convert it or do I need to delete the open invoice and re-enter everything as a manual cheque? ...

I would love to have a variation on the Vendor Activity Summary report. I normally put the invoice number being paid in the "Reference" box when paying bills and it would be great for the Vendor Activity Summary to show that info so I can quickly see if/when I paid a bill. If this can't be added to ...

Hi, I've been working in PowerChurch today and now when I try to create an entry in the Fund Accounting Module, I get the following error message and then PowerChurch closes. Error PROGRAM: FA_GET_TRANS_NO LINE: 1373 ERROR: 5 MESSAGE: Record is out of range. Has anyone seen this before and how do I ...

Just after I got off the phone, I backed up the database and PC11 didn't crash, but I did get something new show up on the Process Monitor. There were several instances of MsMpEng.exe (Microsoft Anti-Malware) with PID 1096. When I looked up the properties of one of them, the command line was "C:\Pro...

Okay, what's the path to fabudget? Also, I did manage to finally get all of the 2011 budget entered, so am I supposed to enter fake data to see if I can get it to crash? You'll also have to tell me how to use the Process Monitor, I'm not quite sure what it's doing right now, or what I need to do wit...

Okay, I've unchecked "enable write caching on disk" on both of my drives (just to save the extra step of figuring out which one is my C drive). Since this slows down my drive and I need this computer to do graphics as well, I'll have to remember to undo this whenever I need to work on graphics. I'm ...

If Tracy or anyone else in Tech Support has any ideas and wants to call us, you can reach us at 905-335-5808 or you can e-mail me at info@nbbc.ca.

Is it possible restore a v11 back up to v10? I'm guessing it won't work - that's why I figure I'll have to re-enter everything I've done in v11.

What is a "Write Cache Policy" and how do I check for that? I have entered exceptions into our anti-virus program for the PowerChurch database extensions and I've turned off our auto-backup program, but I'm getting more and more crashes now. The ONLY thing that has changed is the installation of ver...

I entered exceptions into the anti-virus as suggested above and it HASN'T fixed the problem. We haven't changed our anti-virus. We're using the Windows security package. Everything worked fine in all previous versions from v7 to v10. Suddenly we have this problem with v11. Can anyone in tech support...