User Support Forum

Many people have asked to have their contribution statements emailed to them so that they can print them at home. I have so far, been unable to figure out how to email these statements through my ISP AOL. Is there a trick to doing this?

Thanks,
Chris Hills

I hope someone can solve our dilemna. It may be something as simple as inputing the data incorrectly in a specific module but we are baffled. When we go to run a report of monthly birthdays, the printed report omits some of our members or friends. When we check the module, the birthday is in there, ...

I went to add contributions this morning and for those members who don't use their envelope, I usually hit the F2 key and begin typing their name. The cursor then moves down the alphabetical list to their name and I hit enter. For some reason, the F2 key doesn't do this any longer. Any suggestions o...

I'm sorry but I thought I knew more about computers than I apparantly do. I am not following what I need to do to allow me to email statements to members using my AOL account. I am putting in my AOL screen name, without spaces. I have included the AOL port 587 (in this format - smtp.aol.com:587) and...

I just downloaded and installed the new MR. I tried to email a contribution statement to myself using the correct AOL port number of 587. When I did this, I received the message: "Please review the 1 errors detected." When I hit REPORT, I see the message "Client Authentication Required. Use ES" What...

Thanks Tracy. So does this mean I will be unable to send copies of contribution statements using AOL until the MR? Can I do it if I log in under Internet Explorer? IF so, how is this done?

Can anyone tell me the correct way to set up System Set up so that I can send inividual copies of contribution statements to members via email. I have AOL and contacted tech support. They said the incoming email server is imap.aol.com and the outgoing email server is smtp.aol.com and the port number...