User Support Forum

I am a bit behind on my reconciliation but was working on reconciling May accounts. Every month we transfer money from our -01 general account to our -05 building fund. When I do the transfers, it looks like this: 01-1315 CR 01-9050 DB 05-1315 DB 05-9550 CR This has always worked in the past. In May...

Good Morning, I am working on early end of the month reports due to a board meeting tonight. While looking at the balance sheet I saw that the Vanco account was off. We have 2 deposits in our bank account from Vanco on 4/29. One is for $75 the other for $149.30 (original contribution amount is $154....

Thank you for all of the help and suggestions. I just re-entered the check in accounts payable, posted it in AP and then posted it in Fund Accounting. It showed up for reconciliation and reporting. The check number just looks like it is entered twice. This is so weird! And also, I am the only one wh...

I did uncheck it and the check definitely does not show up. It also still does not show up in the income and expense reports.

Since it is not showing up in the reports or reconciliation, can I try to reenter the whole transaction or will that really mess things up?

The date was actually entered as 1/10/2024 and I tried the reconciliation thing and it still does not show up there.

I took screen shots of the places it is showing up, but is there a way to upload a word document so you can see what I am seeing?

I entered the transaction yesterday, 2/20/2024 but the working month was January 2024. The actual transaction date was 1/18/2024. Entered in the Maintain Manual checks module, posted there yesterday. If I go into the Vendor account, it shows up on the check history tab. I posted it in the general le...

We are using the most current edition of the software. Our church does manual checks. I entered a check made out to the IRS for our payroll taxes, nothing different than I have ever done. I posted the check in the Accounts Payable Module and I can see it in Fund Accounting under View Posted Transact...

The downloading is currently working, but the ones I missed during the glitch never did download. I am going to do manual entries for those!

Thank you for the help! I manually installed the update. I was able to download transactions from VANCO. I will need to run some reports to make sure everything is showing up, but it looks like getting the MR downloaded and installed fixed something!

We are running version 14.4. But, PowerChurch keeps telling me I have a new update. It looks like something is downloading, but there is never anything to install. I'm wondering if there is a glitch in the matrix somewhere! I have tried to redownload - VANCO says everything on their end is good. It ...

We have been using vanco for years to import contributions and never had any issues...until now. Today I noticed that 2 online donations deposited into our checking account. They did not, however, download in the contributions module. There is no record of them on the individual contribution stateme...

It started right after that. It was a really busy couple of months and I didn't need to run any reports so I put off checking on it.

It varies by report, but this is the one that showed up when I tried to run a report for online contributions. --------------------------- Microsoft Visual FoxPro --------------------------- Fatal error: Exception addr=75CA8712 @ 08/20/2023 12:01:41 PM. Error log file: C:\Program Files (x86)\Common ...

We are running version 14. Every time I try to run a report, I receive a fatal error message box and it shuts the program down. It didn't start doing that until after doing an update. How can I fix this?

Our church missions had a garage sale to raise money for 2 specific overseas missionaries. What is the best way to enter this?