User Support Forum

Will do. Much appreciated, Tracy. -Ian

Thanks, Tracy. The check reader flashes green. (I can fire up a serial terminal program on COM3 9600 8N1 and see the formatted ASCII string after scanning a check.) No red or orange. This at least suggests that the hardware is working. After opening the check reading window, a small window does pop ...

You have a Windows 7 64-bit machine. There is an updated control that needs to be installed on the system. Contact support (via email is good) and you'll be directed where to get the update. Sorry -- I forgot to mention that this is NOT a 64-bit version of Windows 7. I have verified that in the con...

Not sure if this is right place, but I'm at wit's end with my check reader and any help would be appreciated! The problem started after upgrading to Windows 7 AND Pcplus 11. (Simultaneously. Seemed like a good idea at the time :-) SHORT VERSION: The check input module finds the check reader, initial...