User Support Forum

Actually, it was a credit from Budget Car Rental and not Visa, so the credit can't be used up by future charges. I would really like to clear it from the liability account as it is just sitting in the Purchases and Other Transactions list in reconciliation waiting to be cleared. Could you explain ho...

I recently had an experience with a rental car company where they charged our credit card and then issued a refund because of an overcharge. When they issued the refund, it was for $.12 more than the original charge. I contacted them with the error, but they basically said to keep it. I now have a $...

Our youth minister recently began using a Square reader to accept payments for youth activities, registration fees, and food reimbursements. I am trying to figure out how to record these payments in PCP. We already accept online payments for tithing through Vanco, so I have a system set up for tithe...

We recently facilitated a missions trip for our church and ran the travel expenses through a designated fund. Our church Visa card, which is set up as a liability account, was used to pay for the rental van to the airport. After having major problems with the rental, the company wound up refunding p...

We are on PCPV12 and I am working on our 941 quarterly tax return. On the very first page of the 941 Assistant, it asks "How often do you deposit federal taxes:" I marked monthly as we pay ours in each month. Is there a reason that box 13a does not populate with the deposit totals? Is this something...

Yep. That did it. Thanks!

Our church has a Walmart credit card (2210)and a Visa (2205). When balancing the Walmart liability account today, I found an amount that should have been posted to the Visa liability account. In an effort to correct this, I voided the original manual check entry in Accounts Payable and reentered it ...

Could you expound on the settings used to set up your Account Activity report to print after reconciling the liability account? I can't figure out how to get the different funds to total separately. I'm missing something...

I do have an old version of PowerChurch on my computer that contains 2016 info and older as we updated our COA in 2017, but it is really difficult to open. Not a case that I could accidentally post to it. It appears that it is only transactions that were made on Monday in the accounting side of PCP....

I don't see anything like that having happened. The last entry was from April 2021 when we upgraded to V12.2.

Every Monday I do two steps to enter our tithes & offerings. 1. Enter our online giving into Contributions, post them, and print a Posted Contributions Report. 2. Enter the checks/cash given on Sunday for offering. I usually enter these tithes/gifts in Contributions and then take the deposit to the ...

I learned this week through one of our employees that the IRS did not receive the W2s and W3 for 2020 I mailed in January 2021. He received a letter from the IRS letting him know that was why he has still not received his 2020 tax refund. The IRS instructed him to have me resend them. I originally p...

Got it. Thanks!

I am using PCP V12 on Windows 10 and am attempting to file my W2s electronically for the first time. When I click on "File Electronically" in the Print W2 Assistant, I am taken to another screen where I get an error message that says: TRANSMIT FAILED The following errors were found in your filing su...

In trying to manually download the Nov 2 maintenance release this morning, Google is blocking the file telling me "exe is not commonly downloaded and may be dangerous." The only way I can get it to download is to turn off the Safe Browsing setting in Security. Wondering why this is happening as I've...