User Support Forum

I am using version 11.5 and I have an open invoice where a customer paid $100 toward a $300 retreat. Now she will not be attending the retreat. She does not want a refund, she wants her payment of $100 to be a contribution. How do I close out her open invoice (which shows a balance due) and make tha...

Yippee! I called and a technician named Phyllis was awesome! Thank you, John, for all your effort. Tracy, for steering me toward support. Neil, for helping me see that I can CALL...duh?! Invoices were restored through remote access and this is a program glitch they are still working on. I LOVE the s...

I did see Tracy's comment...I emailed customer support. I did not know there was a phone number I could call. I will look for that and make the call! Thank you all so very much!
Susan

These invoices are for different individuals. Can you mistakenly apply one person's credit to another person's invoice without a PC system warning?

I ran an Individual Statement for the two people whose open invoices are missing (303 and 304) and compared it to the Individual Statement for the three people whose open invoices are still in place (305-307) and the difference between the two statements is that the ones that have the open invoices ...

Yes, I created an invoice last year for $300 (for an upcoming retreat in September of 2013). I created a credit memo for $100 (for an over-payment on last year's retreat in 2012). Then I applied the credit to the invoice I created for this year's retreat - which then showed each invoice showing a ba...

This is how it shows up in the report: Inv. No Date Amount Type Name 303 12/11/2012 $100 Transfer K., Julie 304 12/11/2012 $100 Transfer B., Lee 305 10/29/2012 $300 Invoice E., Melissa 305 12/11/2012 $100 Transfer E., Melissa 306 10/29/2012 $300 Invoice G., Jen 306 12/11/2012 $100 Transfer G., Jen 3...

I created 5 invoices (invoice numbers 303-307) last year (2012) for this year's retreat and applied a credit to each invoice. Now only 3 of the invoices are showing up in my open invoices list (305-307). 2 are missing (303 and 304). When I try to find them, I can't. If I run a Selected AR Items repo...

Thank-you, John. I checked all my "closes to" detail and they were all correct. I made the entry as you directed and it worked! I will print this response and put it with my other "wisdom from John" files!
Susan

I want to move $826.00 from our general fund into a temporarily restricted fund (Special Projects Fund). 01-3230-101 = Special Projects Fund (Net Assets) 01-4230-101 = Special Projects Fund (Income) 01-4830-101 = Special Projects Fund (Income) 01-6410-000 = Special Projects Fund (Expense) I think I ...

Thank-you, John and Zaina. I think, in this instance, I will create invoices for next year's retreat and apply the credit memos to those invoices. For future transactions of this nature, I may need to set up the contribution funds as suggested by John. I guess I have assumed that since this income i...

Can a credit memo be applied to an invoice that has already been paid and posted? We charged $350.00 for a retreat. Actual cost came in at $250. We want to refund participants $100.00. When notified, the participants opted to have their "refund" applied to next year's retreat deposit. What is the be...

It sounds like there would have been a better way to do it?

Is a credit memo the correct action to address a refund/overpayment of the retreat for those participants who want their overpayment applied to next year's retreat?

I went ahead and entered the manual check refund based on another forum post that seemed similar. I posted it like this: CR: 01-1110-000 (Bank/Checking Account) DB: 01-4610-000 (Seminar Income) I hope this is correct. I had a weird "block" in my mind that I had to reference an expense account. But a...

I am back to the problem at hand and have a question BEFORE I make a mistake. When you say, If you received them and only made a Fund Accounting Entry, with my same assumptions, ($100 original, $70 retreat, $30 charitable contributions), then do this: In Fund Accounting, you only need to make a corr...