User Support Forum

We are operating in 11.5 and have downloaded the most recent Maintenance Release. There is a contribution recorded in 2012. When a statement is generated, the contribution doesn't show up on the Statement. A previous contribution in 2010 appears when the date range includes it. There is no Mailing C...

This morning as I launch the program PowerChurch Today loads fine. I have attempted to access Integrated Data Entry several times and get an error message about someone reindexing data. It says I should try again later. It just worked (albeit slowly) but when attempting to load a Personal Profile it...

Thank you so much for the prompt response and the help.

We're starting a capital campaign and want to move into the 21st Century by getting the majority of the church to receive contribution statements by email. So, to inform everyone, we're sending statements now with a vision letter. Can we attach the vision letter to the contribution statements that a...

Well, never mind. I was just showing the boss the problem, and with him looking over my shoulder, it worked just fine. Isn't that how it goes? Maybe I could send my boss your way and he could look over others' shoulders to fix other issues. I wouldn't mind him leaving the office for a day or two. .....

We recently upgraded to 11.5 from 11.1. We use Protect My Ministry to run background checks.

When running background checks the icon with the green plus sign is not launching the web browser with the Protect My Ministry form as promised.

Recommendations?

Melissa