User Support Forum

I have all that part: When I choose the backup, it says it cannot restore backup from Powerchurch 12.0 files. How do I get my Powerchurch 12.2 to backup so that it doesn't have any 12.0 files? How did you install v15?? Did you do an UPGRADE, if so, it should have done a search of the system to find...

<snip> Re. permissions, which permission is required to merge duplicate profiles, or to move a Personal Profile under a different family? Just "Add/Change"? That is something that the office admin needs to do sometimes. It's tempting to try to write a script to do the copy (or use it as an AI progr...

We are new to PC+ in 2026 using v. 15. We have keyed contributions by donor since 1/1/26 and funds reports and contribution statements look fine. We have contributions module setup to POST TO FUND ACCTG and have not messed with this setting since intial setup. However, none of the contributions hav...

I am having trouble with one month. Somehow I missed inputting $75 through contriubtions and updating fund accounting when I posted it. I had corrected a previous error and somehow it was corrected in contributions but not put into fund accounting. The problem I am having is when I do the bank reco...

We did pay the IRS $7.02 more, but we owed it. When I questioned the accountant her reply was: From adjusting Jeri’s payroll and withholdings last week to match the amounts you gave me after the fact, I had to adjust these amounts so that her net pay was the same since the deposit had already been ...

It feels like our membership lists are getting cluttered. We have deceased members and people who have moved out of state with no contributions within the last 10 years. If we delete these individuals, does it delete the information from those years if we ever wanted to print reports? And would we ...

So it's not the same as combining accounts where all the transactions get moved during the "move" ? Your solution is not difficult and I figured that would be your answer. Just needed to confirm. Thanks. I don't believe so, the transactions won't move, but they'll still be accessible if needed. I t...

I'm thinking I may want to add fund 03 to track investments and investment interest but I'm a little hazy on how to move the existing accounts into a new fund. I know how to add the fund in "Maintain List of Accounting Funds" but not sure how to "Transfer" existing accounts and then delete them fro...

Thanks for your assistance. In March 2026 we paid the $7.02 MORE to the IRS. I don't think I should debit the expense, and credit the checking, because the money has been paid out. I do not want another $7.02 to from the bank or I will not be able to reconcile. I need a credit of $7.02 to my payrol...

The payroll company files the quarterly 941 for us. They also file the report monthly to the IRS and the funds automatically come out of our checking account. When payroll is processed, I receive a series of reports from them stating all the withholding amounts for each employee and I post to Power...

Thanks for the reply. We use a local company to complete our payroll. So the payroll reports at year end should be correct. I just don't know how to credit our payroll taxes payable account the $7.02. We have what we call an Ins & Outs that is an Asset. Could i use that somehow? Er ... not really. ...

I have a transaction I need to create and I can't seem to figure out how to proceed. I need to credit $7.02 to our Payroll Taxes Payable due to a change made earlier in the year between FSA and HSA withholdings. When payroll taxes were paid an additional $7.02 payment was made. I do not know how to...

I purchased PC+ version 14 several years ago when it first came out. I did not receive a physical DVD to install it. Somehow I installed it on my home computer. I need to reinstall it on a new computer and am not sure how to go about that. This Knowledgebase article has all the info needed. https:/...

What is the correct way to reverse a paycheck? It was set up incorrectly and not caught also not cashed. Thank you in advance. Basically, it works the same as Accounts Payable. In Payroll, head to Maintain List of Employees , locate the employee in question, then head to the Check History tab. High...

Ignore that question. I just found where to change or add the Personal Status codes. But I would like to know how to create a custom report. Is there some info about that somewhere? No custom report needed .. if you go to Personal Profiles reports, select the Selected Names, Addresses, Phones , sel...