User Support Forum

Hi, I am having this same issue again, except only Box 1 is wrong. It excludes two employees, both are included in the correct boxes below box 1. The last time I contacted tech support they stated there must have been an issue with the pay item. They created a new pay item and transferred all the da...

Hello, I wanted to reach out and see how everyone handles events like camp, youth revivals, or any event that usually requires payments for individuals. Currently, if our church is going to go to a camp our Youth Pastor will do fundraisers, like snack shop or sell candy bars, to help raise money for...

Ok. I’ll give them a call tomorrow. There is no pretax deduction on that employee and federal taxes are withheld every check. Thanks for the guidance.

I couldn’t log in to the account I posted this question with for some reason. Anyways, I did the 941 calculation report and her name doesn’t show up for the box 1 information. It shows up under every other area, just not there.

I’ve got the majority of this issue fixed by changing the tax options on the pay items. I now have one employee who doesn’t show up on the employee count for box one. It’s a nonclergy employee and I have verified that the tax options are correct under the pay item. Ironically, she shows up under box...

Hi, I am having trouble getting PowerChurch to provide me a 100% correct 941 quarterly report. We have 7 employees (including all on pastoral staff). Four of those employees are nonclergy and three are clergy. When I run the 941 Calculation report it only shows 3 employees and the total for box 2 is...

Shortly after I began using the AR module on PC, I had a member come to me and point out that their invoiced amount was wrong. Assuming I knew what I was doing, I just issued a credit memo on their account for $160.00. That credit memo was recently applied to an invoice. Because I have not come to u...

I went in and applied the credit balances, but it is very confusing how it is displayed on the Account Statement report. For example here is what one account statement says: 02/01/2019 Invoice 48 Amount : 390.00 Balance: -165.00 02/22/2019 Invoice 50 Amount: 150.00 Balance: -15.00 02/22/2019 Credit ...

Neil,
Thanks for the quick reply as always. The confusion I guess is coming from the Account Statement reporting. It shows that the credit balance is applied to the next invoice already.

Hi, I am billing for our church school using the AR module. I've had a few accounts that have overpaid their balance resulting in a credit memo. Each month I mail out the Account Statement report to everyone to show their account balance as well as the monthly invoices for tuition. I just noticed th...

If I didn’t have this in place, how would I go about fixing this for the past?

She is saying that we didn’t withhold enough on both the employee and employer side.

When adding the withholdings in the Pay Items menu, do you have to add the employer liability to each employee? The reason I am asking is that I have the correct tax tables added in, but the tax professional who does our W2 and 1099 (yes I know PC can do these) states that our withholding has been w...

Is there a way to print the Account Statement on a letterhead? I can't find a way to adjust the margins on it.

Is there a way to have a late fee automatically added under AR on a weekly basis? If not, what, if anything do you guys do for a late fee?