User Support Forum

When building expressions in Custom Reports, I use the "Verify" button as frequently as possible. This allows you to fix any syntax errors when they happen, rather than finding out when the report is trashed by them later. There are ways, using the Database Manager, to modify a report that has "gone...

There is an additional option as well: 3. Set up income and expense accounts for each of these programs, using sub-account numbers (in place of the -000 last three digits) to keep the income & expense accounts tied. 01-4405-100 Youth Ministry Income 01-5405-100 Youth Ministry Expense The Sub-Account...

Was the corrected check entered in the Payroll module? Was the correct date used? It certainly should be showing the original, void, and correction.

You have the ability of suppressing the GROUP header when the group wraps to a new page, but not specifically the page header.

There was a change made in the latest Maintenance Release of versions 9 and 10 that will keep a specific posting problem from happening. We found that in some instances, a transaction in Fund Accounting would not show any debits or credits. We have been able to trace it back to a problem in Accounts...

No, this is specifically an XP issue.

The only fix for the U3 thumb drive issue is to either plug the drive in after opening the Backup & Restore dialog, or somehow formatting and removing the silly CD-R partition off the thumb drive.

We have a special testing build of the PC10DVD.exe program that is causing the error. Please send an e-mail to support@powerchurch.com and we will get a copy of this file to you.

From what we have seen, this error occurs in installations of Windows XP that have not installed the Service Packs updates from Microsoft. You can acquire this update at the following link: http://www.microsoft.com/windowsxp/sp2/default.mspx

If you only want family information on the label, you would need to print labels from Family Mailing List, rather than Personal Profiles or Activities & Skills. In this case, you would need a field or a code on the family record to designate that it is a family with children, so that you can select ...

The labels are being addressed to the family because the "Print one label per household" box is checked on the Mailing Label Options screen. If you want individual labels to print for each child, simply uncheck this box when printing.

Mailing labels that you print from the Contributions > Print Mailing Labels screens give you the "Include envelope number" option.

In PowerChurch Plus, go to Help > About PowerChurch Plus > System Information tab.

The newest Program Date is 11/15/2007.

Go to http://powerchurch.com/mr to download and install the latest.

I am a former treasurer who installed the software years ago so am the first person current users ask when issues arise. To date, I have been fortunate to have the solutions. Last week, however, the F2 key ceased working when the bookkeeper tried to enter accounts payable and bring up the accounts....

"is not an empty field" will catch all the Y and N entries. Simply choosing "exactly matches: Y" should get the results you are looking for. Something to remember is that you can tag families as well as individuals. Envelope numbers are assigned to the individuals. Make sure that you are both taggin...

No, I have not tried disabling real-time virus scanning. It's an important security measure here. We don't suggest disabling anti-virus scanning altogether... Just let each machine scan itself, rather than having each machine also scan each machine on the network. There should be an easy to find op...