User Support Forum

I recently had an experience with a rental car company where they charged our credit card and then issued a refund because of an overcharge. When they issued the refund, it was for $.12 more than the original charge. I contacted them with the error, but they basically said to keep it. I now have a ...

I am back!!! Posting on this thread to keep my notes straight. I want to make sure I understand fully before I pay the invoice for the credit card, post accts payable and do the reconciliation. We have budget accounts - Fund 01 and Designated accounts - Fund 02 charged to this cc. I have entered al...

Thank you! One followup question: When would you date the transaction? It seems the date might have an affect on reconciliation in one account or the other since the funds were out of our hands for a period of time. Use the date when the funds were returned, when you go to reconcile the old account...

Thank you Neil, I did that and got the message background app does not exist... I am also waiting for help from support. Debby That's a new one. Here's one more thing to try. Do a RESTART .. note not a reboot, but a RESTART of the computer, then try again. Sometimes there are .DLLs in memory that n...

Were these funds already accounted for in Powerchurch? Yes. If they are still listed under the previous bank account in Powerchurch, I'd just do a transfer to the new bank account. You said that it was covered in two separate funds, I'm assuming Accounting Funds ?? If so, just credit the old accoun...

Funds from an unattended bank account were turned over to the state government in October 2023. The bank closed the account. We claimed the funds from the state and they were sent back to us in February of 2024. We deposited those funds into another one of our existing bank accounts at a different ...

I am having trouble with updating the maintenance release. I downloaded it from your link, but still could not get it to install. How do I contact support? Thank you. If you downloaded from the Maintenance Release download page, make sure you put the MR in the x:\Powerchurch\PCPLUS14 directory (whe...

We opened a new bank account in March of 2022 and since then the Bank Reconciliation has NEVER been in balance. Now, almost 2 years later, we would like to undo all the old reconciliations and start from scratch before things get further out of hand. If we do a back up, can we then safely undo the ...

It was the last one I did. You didn't say what version you're using, but v14.x has an Undo a prior reconciliation button on the pop-up windows that appears when you select Accounting -> Funds Accounting -> Reconcile Bank/Credit Card Accounts . When you click on that, it will bring up a list of prev...

I sifted through the bank reconciliation posts but there were so numerous I could have missed this... I accidentally put the incorrect reconciliation date (year) on a bank reconciliation which is causing me no end of grief. Is there a way to correct the date? Any help will be appreciated. How far b...

Good morning! I have created a income and expense accounts for youth group fundraising. I have transactions posted to the accounts but the accounts are not printing on the Budget Report. I was able to enter a $0.01 for the monthly budget and get the accounts to print but it's not showing any amount...

Hello, We are using Powerchurch Plus online 14.4. A check was cleared in our bank and reconciliation was completed. However, accounts payable was able to void this check after recon. How will powerchurch allowed to void the already cleared check? Do we have to set any prompt or control to avoid thi...

Would you please explain the process of "putting funds in that liability account"? Is that not a process PC completes when payroll is processed? How do I know how much and how often? In the IRS vendor account information tab in the "balance" space there is an amount of $3000+. What does that refer ...

For some reason the IRS vendor is no longer available in the drop down in the "creating accounts payable entries for deduction" tab in the payroll module and I can't figure out how to reenter it. The IRS vendor exists in the AP module. It has always been there until this last time I went to create ...

Are pay stubs considered valid proof of income? As long as the stub shows the employer's name and address, I believe so. Mortgages often request Pay Stubs as proof of employement and weekly/monthly salary. Here's a much better source for that information which I found during an internet search: htt...