User Support Forum

Thanks for both of your input. I relayed your responses to them and they still feel like there should be a way to do this. One of them mentioned that a church he came from before joining ours did prepaid pledges for the following year and thought we could record this payment in that same manner. We...

Our fiscal year runs April 1 to March 31. We have some regular contributors who send their tithe through investment companies once or twice a year. They generally arrive around the same months each year, but this year we had one arrive in February instead of April as it usually does. By posting thi...

I'm getting an error message when I try to export a file (income/expense) report to excel. It says "Error: 1429 Method: report_export Line: 122 Message: OLE IDispatch exception code 0 from crystal reports activeX Designer access denied..." This can be due to a file not being properly registered in ...

MY CHURCH HAS 10 AUXILLARIES, ALL MAKE DEPOSITS AND WITHDRAWALS AT DIFFERENT TIMES HOW DO I TRACK THEM IN THIS ONE SAVINGS ACCOUNT? EXP. CHOIR COLLECT DUES, YOUTH HAS A FUNDRAISER, WOMEN MINISTRY HAS AN EVENT, SUNDAY SCHOOL COLLECT FUNDS, ALL DEPOSITS GOES INTO THE SAVINGS. CHOIR NEEDS MONEY FOR FO...

Hello, I just started working for a new client, and would use only contribution module. If i have to upload bulk contacts with mailing addresses & env number, how do i do it. This is how i am doing. Not sure if there is an easier way to do this. 1-Using the membership template - upload the contacts...

How many months will the software let you have open at one time? And where is the setting that lets you change that number, if allowed. Thanks, everyone! I believe there is no limit in v14, I forget if its limited to 18 months in v12, but it was definitely limited to 18 in v11. Earlier versions wer...

My church uses stand alone software. We are now using Vanco for online giving. I am pulling my hair out trying to figure out setting up the import function. I have the printed document "Getting Started with Your Integrated Solution but can't get past step 2, I keep getting fund set-up errors. I kno...

No payroll taxes were deducted from a new employee in December. This was discovered by Treasurer when doing the Quarterly Report. We owed the taxes, so we paid them. Now our payroll taxes show we overpaid. How do we correct this? You need to deduct the taxes from the employee's paycheck, not pay fo...

Our pastor receives a salary, and an additional income item of "housing allowance". He has numerous deductions for insurance premiums, retirement contribution, and voluntary Federal tax w/h. Currently all of this is issued in one paycheck, with all these pay items in one screen. He would like his h...

I ran the report and all contributions are accounted for and posted in 2025. Are there reports I can run and emailed to someone that would be helpful to get this figured out? If in the Posting Report, you see that the contributions were properly posted to Funds Accounting, and that the proper accou...

FWIW? They do not show as posted transactions in Fund Accounting. I did post Contributions and then I Posted in Fund accounting. When I choose Post in Fund Accounting it's telling me there is nothing to Post. Now what do I need to do to get these to post in Fund accounting? I did use the account se...

Update - I did what was suggested here but continued to have issues with getting logged out. Yesterday was payroll so I was actively working in PowerChurch and was kicked out 3 times in 10 minutes. Talk about frustrating! :wall: I found a stopping point and rebooted my computer to see if that helpe...

Hi, We use the Attendance module to track Worship attendance. Our congregation includes multiple related but distinct family units, each with its own household. However, the attendance register currently lists everyone alphabetically by last name. This issue also occurs when families are unrelated ...

I have non-zero values showing up in the "Direct Transactions" column of the Accounting Fund Balances report. How can I find the actual transactions that caused these values to appear so that I can figure out why they occurred? These are usually manually created transactions applied directly to the...

I am having the same problem. All contributions are in the contributions activity report, I can see who contributed however on the balance sheet, income and expense report no deposits are showing up. Yes Update Fund Accounting is set as the default and I have posted contributions and fund accountin...