User Support Forum

A new Maintenance Release dated 01/04/2024 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

At the end of the process, you will have three instances of the problem transaction: The original, the reversal, and the correction. All three will show on the Reconcile Bank Accounts screen. You can clear the original and the reversal together as a matched pair.

In AP, that would be voiding a check and adding a new manual check as a correction. In Versions 12 and higher, you can also void a check from the Maintain Vendor Records screen on the History tab. Voiding a check from there also allows you to reissue the check in the same process, doing essentially ...

Give us a call at (800) 486-1800 when you have access to PowerChurch and a technician will try to get some relevant details from you. We are available from 9AM to 6PM Eastern.

You can change this setting in PowerChurch by going to File > Preferences > Accounting Setup. Click the magnifying glass icon next to "Default bank account number" and choose the default bank account in one of your active funds. If it hasn't been used in 20 years, that has probably come with a lot o...

As Neil stated, it seems to be a Windows issue, since the option works in PowerChurch depending on what is set as default in the Windows Print Properties/Preferences.

I am writing up a bug report about it, but that's my assumption as to what's happening.

A new Maintenance Release dated 12/27/2023 has been released for PowerChurch Plus Version 12. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

A new Maintenance Release dated 12/27/2023 has been released for PowerChurch Plus Version 14. The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by vi...

There is a Knowledge Base article explaining how to customize check layouts:

https://www.powerchurch.com/support/87/ ... ck-formats

The fundamental difference in the Check Register and most other Fund Accounting report is that it selects data and calculates balances strictly by the transaction date, whereas all other Fund Accounting reports are based on the posting month. This means if you have a transaction dated January 31 whi...

It sounds like the Accounting Fund Balances or Changes in Equity reports would be closest to what you're looking for.

Unfortunately, you won't be able to delete accounts that have had posted transaction history. In Versions 12 and 14, you can mark that accounting fund as inactive, so those accounts won't show up in account lookups. There is an "Active" checkbox on the Maintain List of Accounting Funds screen.

To adjust the amounts in Payroll, you can Process Payroll, using a check date within the quarter you want the changes to take effect. When on the Verify Payroll step, select each employee and click the Check Detail button. On the window that opens, uncheck the option in the far left column on all of...

I have seen it reported that the PTO figures aren't printing at all on check stubs, but I haven't heard of the amounts printing, but being incorrect. If you have confirmed that the PTO earned and used was entered correctly, I would advise that you give us a call at (800) 486-1800 when you have acces...

Clicking the print button on the custom check layout print preview doesn't show a prompt to change the printer. It goes directly to the default Windows printer and uses its default settings. Printing actual checks will give you the opportunity to choose which printer. If you are using PowerChurch Pl...