User Support Forum

In payroll, you would simply set up the salary income at 752.16 and have a retirement deduction item processing the 100.00 Pastors Salary Income (credit bank, debit salary expense) 752.16 SP Retirement deduction (debit bank, credit retirement payable liability) 100.00 When this transaction posts fro...

If AVG flagged your PowerChurch Plus executable file as a virus, you can perform the following steps to recover your program files: - Right click on the AVG icon in the system tray at the bottom right of your screen. - Choose Check For Updates - Once the latest releases have automatically downloaded...

An update has now been issued by AVG which fixes this issue. If your installation of AVG automatically checks for updates in the morning, go ahead and manually tell it to check for updates again. This should resolve the issue. Hopefully, no one was caused any harm because of this!

A problem in a recent update to virus definitions in AVG Anti-virus software will return false-positive virus threats in the PowerChurch Plus versions 8 & 8.5, and Pocket PowerChurch executable files (pcplus8.exe, pcplus85.exe, pcsync.exe, and pcsdiag.exe). By default, AVG will delete these files to...

There is a Knowledge Base article that describes the operation of the new transfer accounts. The article is here: http://powerchurch.com/support/answers/ ... icle_id=56

(moved to the Accounting forum)

We have also added a detailed walk-through of PowerChurch Mailroom in the Knowledge Base.

http://powerchurch.com/support/answers/ ... icle_id=73

NeilZ wrote:There is probably a way to do this, but not without assistance from the Powerchurch staff who may need to create a special report, or create one to add to the standard reports already in the system.

Unfortunately, none of these options are possible.

The pledge period is numbered 1 through 5 (Weekly, Monthly, Quarterly, Yearly, One Time) The fields you should be querying on are "Pledge Start Date" and "Pledge End Date". It is important to remember that when running Custom Reports for Pledge information, you will only get information relating to ...

PowerChurch Plus does require that checks are entered one at a time, on the Check Reader screen. The scanned MICR information basically helps to look up the contributor's information. We also recall their last Contribution amount and fund distribution. Unless this machine has the ability to send one...

PowerChurch Plus v9 only supports backing up to "Devices with Removable Storage" and mapped network drives. DVD is not officially supported in v9, even DVD reader+CD-R/RW combo drives are hit and miss. The the DVD drive is not showing up, it is possible that Windows was reporting it as a CD-R/RW pre...

That's it!

There is not a way to record this relationship between families, other than recording a "note" on the family record, which really doesn't do much. What is most commonly done is to enter the family as usual, with or without the name of the youth as a family name. You could set the mailing name "The f...

The posted contributions should have restored with the backup. They aren't lost, they just aren't in unposted status anymore. The problem, it sounds like, is that you can't post them to "Update Fund Accounting" on your system. This will have to be done manually in Fund Accounting > Enter Transaction...

There is an Attendance Register Form report in the Attendance > Reports - Attendance menu. Run it using the Weekly Column Format and define a range of dates (up to 13 weeks) to be printed. This may save you a lot of time in trying to create something completely from scratch in the Custom Report Writ...

What were the specific options you were choosing when generating statements? Often times defining a range of Fund Numbers or envelope numbers will filter out people that have given and would otherwise receive a statement. Settings on the second step of "All Contributions Statements" (the WHO DO YOU ...