User Support Forum

Thank you! The employees have checked their Spam folders and nothing there. I talked to my IT guy about whitelisting our email domain. He has done that in the past but will at doing it again. Appreciate your help! Happy New Year!!

Christy

We have found that the employees that have Gmail are only sometimes getting the paystubs. Sometimes they will get them and other weeks they will not. We are assuming this is a Gmail issue and I continue to tell those employees to reach out if they need a paystub. Anyone else finding this to be true ...

I am wondering the best way to book electronic payments as more and more companies are starting to lean towards not wanting physical checks. We still have over 500 paper checks to work through and we have been able to put off most by stating we want to be good stewards of the products we have on han...

1 - The gift cards were already purchased online with church funds. Hoping they will stop doing this as it creates a headache for their bookkeeper...me. :roll: 2 - I've been trialing this as it is not a pay week so I have some time to try and figure this out. I added a pay item as "Gift Card" and "I...

A gift card was purchased for two of our employees for a facial or massage and I am trying to figure out how to include it in payroll as I understand it is considered taxable income as a gift card. This had been done once before and I had to consulted a CPA for correction of our 941's but hoping to ...

Our mortgage was transferred to a new foundation and I am wondering if I should create a new vendor or reassign a vendor ID/merge within the Accounts Payable module. What is the best practice as I am sure it has happened to others? Thank you in advance!!

Christy

Good to hear that you would opt for the separate check as well and thanks for doing the calculation! Setting up new pay codes for a one time adjustment did not seem like the way to go but it's always nice to get feedback from others. Thank you for your response and have a blessed week!!

I entered a wrong hourly rate for a new employee for one payroll. What is the best way to fix this? She was underpaid 58 hours by $5. I paid her 58 hours at $18 instead of $23 per hour. I have changed her rate to the correct hourly rate with the next payroll and I was thinking the best way would be ...

We have a pastor that wants elective deferral for the 403b plan and this is a first for me. We have other lay employees doing this but I want to make sure the Pastor is properly set him up in payroll since they can be treated differently in regards to taxes, etc. Can I use the same item number for h...

I noticed that the 1099's have been updated to 3 per page rather than 2. Are we able to print the 1099-NEC on plain paper now or do they need to still be on the IRS forms? Thank you!

All of the payroll has been posted so I am not sure what the issue is. I had not previously checked the rounding button until this year per the instructions in PowerChurch and I was hopeful that was where it got off. I'm not even sure where to start now on solving the issue and where to turn to for ...

Needing some help with my 941. It is off by $727.92 and I believe it may have something to do with the "round tax to nearest whole dollar" that I checked this year for each of the Federal Tax Tables. That was noted in the instructions this year from Powerchurch and I do not believe that was selected...

Is there a way to update our paystubs to include our business name? When employees have submitted them for income verification (for a home loan, etc.) our business name is no where on the paystub. I looked in the accounting set up and a few other areas and could not find a way to customize them. Th...

I am unable to double click on the adapter. Following is the list under network adapter: Bluetooth Device (Personal Area Network) ExpressVPN TAP Adapter Intel(R) Wireless-AC 9560 160MHz Realtek USB GbE Family Controller #2 WAN Miniport (IKEv2) WAN Miniport (IP) WAN Miniport (IPv6) WAN Miniport (L2TP...

I just emailed her paystub from Maintain List of Employees, Check History Tab and she received it. She is just not receiving the paystub when I email all employee paystubs after payroll. Any ideas on the issue? Thanks again!