User Support Forum

I have seen this happen in the past when you open the backup zip file using the built-in Windows compressed folder (zip) tool. Windows' zip file handling doesn't support the memo/text note property on the file, which is where PowerChurch stores the pertinent information about the backup. Opening the...

As you said, clearing the temp folder will usually clear this error up. In doing a support search, there have been a few people that it didn't consistently fix. One thing they all had in common was Trend Micro antivirus/security software. If you have that installed and running on the computer where ...

Version 12 of PowerChurch Plus added the ability to define a range of envelope numbers that are "inactive". With this, you can specify a number range - for example 10,000 to 10,999 - and move your inactive donors into that number range. Their giving and pledge history would still be around for repor...

A new Maintenance Release dated 10/10/2023 has been released for PowerChurch Plus Version 12. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https:...

A new Maintenance Release for PowerChurch Check In Version 14 has been published, dated 10/10/2023. The Check In Server application will update itself automatically for PowerChurch Plus users. The PowerChurch Online Check In Servers have already been updated. Check In Kiosks will pop up a notificati...

A new Maintenance Release dated 10/10/2023 has been released for PowerChurch Plus Version 14. PowerChurch Online servers will be updated automatically overnight. For PowerChurch Online users, no further action needs to be taken. This Maintenance Release includes the following: Attendance Visitor Rep...

The test print is just there to help make sure your imported signature image is working correctly. It's not an actual receipt, so it doesn't have all of the information you have entered. To issue an individual receipt, go to Contributions > Reports - Contributions and choose Individual Contribution ...

There isn't currently a way to make that happen, but I have written up a suggestion for our Program Development staff and included your forum post for documentation.

A new Maintenance Release for the PowerChurch Check In Version 14 has been published, dated 09/13/2023. The Check In Server application will update itself automatically for PowerChurch Plus users. The PowerChurch Online Check In Servers have already been updated. Check In Kiosks will pop up a notifi...

We will need to know what the error is. You can email your snip to support@powerchurch.com if you don't want to type the message out here

You can go to Contributions > Print Mailing Labels. On the window that opens, choose Selected Contributors. There, you can specify date range, amount range, etc. to get the list of contributors you want to include.

OK, you're right. Sorry about that! In the code, because so many versions of Office install things in different locations, it starts at 64 bit - checks the standard path, if it doesn't exist, checks with /root in the path, if that doesn't exist, goes to 32 and starts the process over again. At the e...

The MR installer file is quite a bit larger than it used to be. We have seen a few computers where it "gives up" in the middle of trying to save the downloaded file. We're working on a solution for that. Currently, if you have this problem, the workaround is to manually download it from https://www....

For those where the source XLS file is not being deleted, it could be that the Excel tool or antivirus/online backup application have the file open, since it was just created less than a second before. If the file is open, then the call to delete the file will fail. This isn't enough to trigger the ...

We will send a new download link to your email shortly.