User Support Forum

It looks like it's a first for us as well!

I just looked and that form appears to have been copied over from the Contributions Maintain Custom Codes. It is looking at CO permissions instead of Music Library. I will get this written up and fixed in the next Maintenance Release.

Versions 11 and higher of PowerChurch Plus have a report called "Reprint Posting Report" in the list of Fund Accounting reports (Accounting > Fund Accounting > Reports - Fund Accounting).

Include totals for dates 1/1/2023-11/21/2023 Since the "Print details for same dates" checkbox and second set of dates are optional, it is based on that first date range. I verified if you run the report to select totals for dates 1/1/2023-12/31/2023, the Pledge Summary uses the full year calculati...

A new Maintenance Release for PowerChurch Check In Version 14 has been published, dated 11/16/2023. The Check In Server application will update itself automatically for PowerChurch Plus users. The PowerChurch Online Check In Servers have already been updated. Check In Kiosks will pop up a notificati...

You won't be able to use drag & drop importing in PowerChurch Online, but you should still be able to import from a file. When connected to the PowerChurch Online servers, your local drives are mapped with drive letters M and higher. Look for "Client C (M)". To import a file from your local Desktop,...

A new Maintenance Release dated 10/31/2023 has been released for PowerChurch Plus Version 12. The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting https:...

A new Maintenance Release dated 10/31/2023 has been released for PowerChurch Plus Version 14. PowerChurch Online servers will be updated automatically overnight. For PowerChurch Online users, no further action needs to be taken. This Maintenance Release includes the following: Personal Profiles Sele...

If these are checks from Accounts Payable and the names you are referring to are the vendor names, PowerChurch puts the vendor name in the Description field by default when entering the invoices or manual checks. If that field isn't cleared out or changed, when the transactions posts over into Fund ...

If you haven't edited the backup zip file, give us a call at (800) 486-1800 when you have access to PowerChurch and a technician will take a look at it with you. We are available from 9AM to 6PM Eastern, Monday through Friday.

There are "View ... Audit Log" menu options in PowerChurch that will show you records of important events - the date/time, and which user performed them: Membership > Personal Profiles > Setup > View Membership Audit Log Accounting > Fund Accounting > Setup > View Accounting Audit Log Contributions ...

Currently, there isn't a way to have that information sync, aside from including it in the event description text. I have added this as a suggestion in the wishlist

That message pops up when trying to access Activities & Skills and Attendance screens when activities haven't been set up. If you previously had set up Activities & Skills, it sounds like you have either experienced data corruption or someone deleted the activities. Data corruption would normally be...

I have seen this happen in the past when you open the backup zip file using the built-in Windows compressed folder (zip) tool. Windows' zip file handling doesn't support the memo/text note property on the file, which is where PowerChurch stores the pertinent information about the backup. Opening the...

As you said, clearing the temp folder will usually clear this error up. In doing a support search, there have been a few people that it didn't consistently fix. One thing they all had in common was Trend Micro antivirus/security software. If you have that installed and running on the computer where ...

Version 12 of PowerChurch Plus added the ability to define a range of envelope numbers that are "inactive". With this, you can specify a number range - for example 10,000 to 10,999 - and move your inactive donors into that number range. Their giving and pledge history would still be around for repor...