User Support Forum

New manuals can be purchased directly from PowerChurch Software. There are also Help files within the program. Hitting the F1 key on your keyboard while working in the program will bring up context sensitive help. A large portion of the manual is included in the program.

"The income account is setup to close to the equity account for this restriction." It also says, "This release account closes to the new equity account as well." It doesn't say anything about closing to the Unrestricted Equity Account. What am I missing? The overall "Released From Restrictions" acc...

Thanks, John The need for a reindex of v9 files before converting to 10 was a problem in the conversion process. It's not documented in the manual, because it shouldn't work that way. We have resolved the issue in the conversion process, so anyone who has purchased v10 in the last week won't have th...

Following the document that you referenced will get all of your records, no matter what personal status code, mailing category, or anything else. It doesn't even pay attention to the "Include in membership module reports" field in the Family Mailing List. Take a look back through your settings, spec...

Usually this can be attributed to one of two things. Either you have spent more money than came in for that restriction, or more likely, you have the expense accounts set to close to restricted equity instead of unrestricted. When money is released from restriction, the balance is moved from restric...

Voiding the check in November will throw off November's income or expense numbers for whatever account the check affected. The key to keeping this type of situation from happening is to take advantage of version 9's ability to have up to 12 accounting months open at a time. Version 10 has upped that...

After checking the date for MR I found out I do not have the latest MR installed. I also read in the instructions that it could take an hour to download. Since the problem I was having is solved, I have not downloaded it yet because of time, but I know I need to and I will soon. Hi Martha, just for...

I believe the problem you are seeing is due to step 9 in that document, where records for each family member are grouped together on the family. For the sake of making a church directory, you only want one record per family and then lists each family member. Without that grouping, you would get all ...

Thanks for the heads up!

I will get this issue documented and we will get it taken care of.

For anyone else affected by the pictures conversion issue, see the following post:

http://powerchurch.com/forum/viewtopic.php?p=7248#7248

Thanks for the info! We have gotten the program updated to properly bring Personal Profiles pictures over in the conversion. As RWJ mentioned before, a quick fix is to copy all the pictures from your prior version's data/pictures folder into the new version 10 data/pictures folder. Any sales of vers...

Hi Linda, we have this problem figured out. It will not be a problem for anyone updating to version 10 in the future. If you notice a problem with converted data, such as budgets amounts being multiplied, a quick fix is to go back to your prior version, reindex all data files, then re-convert to ver...

There will be entries, as I'm sure you are seeing, for contributions being posted, envelope numbers changed, contribution funds being changed, etc. The entry that I was interested in seeing would read "Delete old data - contribution" That was just a suggestion of a place that would show a record *IF...

Integration with the Accounts Receivable module is currently not possible. This is something that may be possible in the future. If you like, you can send a request to wishlist@powerchurch.com to see this functionality added.

If you have access to the database manager, the following step will allow you to make this change directly in the database. * IT IS EXTREMELY IMPORTANT TO MAKE A BACKUP BEFORE GETTING STARTED * Go to Utilities > Database Manager Type the following commands: use co (click run command) replace all dat...