User Support Forum

I purchased a Magtek Micr Mini USB check reader. It is part # 22523009 Keyboard Emulation When I try to scan I get an "Invalid Scan" error. I noticed on Magtek's website that they also have 2 diffeant USB models but the other doesn't say "Keyboard Emulation". Is the scanner I have the same one you s...

Yes, I am on Release version 11. I was using V10 when I started, but because of the differances in the payroll section, I wanted to make sure everything was working the way I thought it should before I jumped in with both feet.

I'm OK at this point. As I said, I have been using PCP since Sep in kind of a training mode. I will begin trying to use the program to it's full potential the 1st of January, so I wanted to see how it would handle the 941s and W2s before I got into the situation where I needed them and found out tha...

Even if I don't pay any taxes to the state, I still have to show the State, Tax ID number and State wages on the W2. If there is no override then I can't use the W2 feature. I would have to create them manually. Can I place a State Tax pay item in the Pastor's record, then set it with enough exempti...

I have looked through all the setup options and there is no place to select a W2 item per say. In the new version under "Maintain Item Descriptions" there is a drop down for Tax Options. If you select "Taxable" it automatically assigns it to all tax items, Federal, Local, State, SS and Medicare. The...

This is an upgrade from version 10. Because I started using the program in September, I didn't bring in all the payroll data from the first part of the year, so I don't know how V10 would have handled this. We do not withhold any taxes from Pastoral Staff. That's why I think there is a bug here. Fed...

I just started using V11. I am testing my payroll setup. What I have found is: Pastor's Salary: Tax Options - More options/Selected Federal Tax and State Tax On Pay Items no taxes are assigned Checked 941 - Salaries for all staff totaled correctly Salaries for Non-Pastoral staff totaled correctly fo...

How (and when) will online users get upgraded to version 11?
Thanks

Can online users participate? If so, I would love to do it.
Thanks

After looking at the manual and viewing a post on Sales Tax, I want to make sure I have this right. I have set up an asset account 01-1910 "Sales Tax Paid". Pointed the "Track Sales Tax" to this item. Now when I enter a transaction in Accounts Payable I should get CR to 01-1110 "Checking" DB - 01 XX...

Got it! had to program an "Enter" suffix, now working great.

Thanks, The scanner checks out according to the testing procedures in the article. It does record the scan in attendance, but it doesn't change the status until you hit enter. I'm looking to see if there is a programming code for the scanner that will insert a carriage return automatically after the...

I have a Symbol LS2208 USB scanner. We have followed the steps as outlined in the manual (V10). When I try to scan attendance it does not highlight the name and change the status as the manual says. A message appears on the screen saying to hit the enter key. That seems to defeat the purpose. I can ...

I'll try to make this brief: I have a line items as follows 01-1110 Main Checking 01-5501 Benevolence (Budgeted funds) 3210-101 Benevolence Fund Balance Account 4210-101 Benevolence Income 4810-101 Benevolence Release I want to write a check against the Benevolence account using the restricted funds...