Email Set Up Error

[GreatDoor]

Hi, I am just now setting up the email on PC+ v.11.5
Under system setup options, email tab... I have set everything there to match the email account in outlook. We have windows 8. we use Inmotion Hosting as our server.
The email address, display name, outgoing email server are all set exactly the same as in the outlook email. I have checked the 'outgoing email server requires authentication' and put in the username and password to match the outlook. It is SSL in outlook so I checked the SSL option in PC.
When I do a test, this is what I get: OLE IDispatch exception code 0 from CSMail.SMTPClient.1: An SMTP or winsock error occured.; No extended error information is available..

would appreciate any help!
KNG

[NeilZ]

Hi, I am just now setting up the email on PC+ v.11.5
Under system setup options, email tab... I have set everything there to match the email account in outlook. We have windows 8. we use Inmotion Hosting as our server.
The email address, display name, outgoing email server are all set exactly the same as in the outlook email. I have checked the 'outgoing email server requires authentication' and put in the username and password to match the outlook. It is SSL in outlook so I checked the SSL option in PC.
When I do a test, this is what I get: OLE IDispatch exception code 0 from CSMail.SMTPClient.1: An SMTP or winsock error occured.; No extended error information is available..

would appreciate any help!
KNG

Check to see what port is being used on the SMTP server. Since you're using SSL, I suspect it will not be the standard SMPT port of 25. Look under the account setup in Outlook, and click the ADVANCED button. Head over to the Servers tab, and check the port.

Then in Powerchurch on the line where you have the outgoing server add the number like this:

smtp.myserver.com:485 (or whatever the number is).

Then click on the TEST button to see if that fixed the issue.