Problems with Email - SSL errors

[gccc]

I am having issues sending out email through PCP 11.5. I've been sending messages through it for a long time and never had this problem.

After hitting send, I get this error:
A connection to the email server could not be made.
Error within Connect:
SSL server certificate verification failed.
Server certificate verification failed. (1)
Failed to establish TLS connection.

I checked my PCP email settings and we do not have either the SSL or TLS security enabled. I have not made any changes to my email settings. Could this happening as a result of the 4/16/20 MR and, if so, how do I fix this?

[NeilZ]

I am having issues sending out email through PCP 11.5. I've been sending messages through it for a long time and never had this problem.

After hitting send, I get this error:
A connection to the email server could not be made.
Error within Connect:
SSL server certificate verification failed.
Server certificate verification failed. (1)
Failed to establish TLS connection.

I checked my PCP email settings and we do not have either the SSL or TLS security enabled. I have not made any changes to my email settings. Could this happening as a result of the 4/16/20 MR and, if so, how do I fix this?

Are you using Gmail? That was the change in the April 16th MR. This sounds more like your ISP has updated their security settings.

We will need more information. What date did this start? What version of Windows are you using? Are you using the same email SMTP settings your email program uses?

[gccc]

I am not using Gmail. We did recently change to a static IP through Comcast. I don't know if that would cause an issue.

I just noticed it today when trying to send out a group email through PCP. We are running Windows 7 Professional.

In comparing my Outlook and PCP email settings, the only difference is the outgoing server info. Outlook is set to smtp.startlogic.com and PCP is smtp.gardencithchurch.com. (We have our domain through StartLogic.)

[Zorak]

SSL server certificate verification failed.
Server certificate verification failed. (1)

Uncheck the "Validate Certificates" option in the email settings in PowerChurch. A problem with some host's certificate along the way is causing the connection to be aborted.

[gccc]

That seemed to do the trick! Test email successfully sent! Thanks for your help.

Blessings,
Kathy