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printing 941 on Windows 8 computer
Posted: Fri Oct 18, 2013 11:22 pm
by Sandy
I am having a problem printing the 941 report on a windows 8 computer. I know that we have an adobe reader program on the computer but it won't print the report. Just give me the data and says no reader is available. Is anyone else having this problem? Help!!!
Re: printing 941 on Windows 8 computer
Posted: Sat Oct 19, 2013 9:12 am
by NeilZ
Sandy wrote:I am having a problem printing the 941 report on a windows 8 computer. I know that we have an adobe reader program on the computer but it won't print the report. Just give me the data and says no reader is available. Is anyone else having this problem? Help!!!
Do you have the latest version of Adobe, they list v11.0.4 on their site. Also, what are you using for a printer? Do you have a Win8 printer driver ?? A Windows 7 driver should also work.
Re: printing 941 on Windows 8 computer
Posted: Tue Oct 22, 2013 6:27 pm
by Tracy
We have seen behavior like this from some clients.
In the latest version of PowerChurch 11.5, the initial page of the 941 assistant will warn you of reasons why a PDF will not be created. If their are no reasons, and you get messages after processing the 941, then the reader is not configured right in the Windows Registry. We've seen this specific to Adobe.
- Open any PDF, or the Adobe PDF reader.
Select the "Edit" menu and the "Preferences" option.
Select the "Genereal" category on the left.
At the bottom of the new information on the right you will see an button labeled "Select Default PDF Handler", click it.
On the window that opens, click the "Apply" button.
Try to create the 941 PDF again.