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MR for 11.55 won't load
Posted: Mon Dec 29, 2014 10:15 am
by tborgal
I just downloaded the most recent MR and initially it would not download. I had to end the task and try it again from the help drop down menu. It downloaded fine but will not install. It hangs about half way thru. I tried deleting the MR file and did another download with exactly the same result. How do I get around this? I loaded the MR on my computer at home with no problems. I am running this on a Windows 8 machine.
Re: MR for 11.55 won't load
Posted: Mon Dec 29, 2014 12:19 pm
by NeilZ
tborgal wrote:I just downloaded the most recent MR and initially it would not download. I had to end the task and try it again from the help drop down menu. It downloaded fine but will not install. It hangs about half way thru. I tried deleting the MR file and did another download with exactly the same result. How do I get around this? I loaded the MR on my computer at home with no problems. I am running this on a Windows 8 machine.
Tom, you working on the server, or a client to do this ??
Re: MR for 11.55 won't load
Posted: Mon Dec 29, 2014 1:51 pm
by tborgal
I am working on the server.
Re: MR for 11.55 won't load
Posted: Mon Dec 29, 2014 2:19 pm
by NeilZ
tborgal wrote:I am working on the server.
Just for testing, try from a client.
Re: MR for 11.55 won't load
Posted: Mon Dec 29, 2014 2:49 pm
by tborgal
Decided to read the message a little more carefully. It told me it could not delete a file because it was in use. Checked the secretary profile on this computer and found that she had the program open. Shut it down under her profile and the MR loaded just fine.
Big DAH on my part. First rule, always read the error message completely!!!!
Re: MR for 11.55 won't load
Posted: Mon Dec 29, 2014 4:30 pm
by NeilZ
tborgal wrote:Decided to read the message a little more carefully. It told me it could not delete a file because it was in use. Checked the secretary profile on this computer and found that she had the program open. Shut it down under her profile and the MR loaded just fine.
Big DAH on my part. First rule, always read the error message completely!!!!
