Maintenance Release v11.55 dated 12/22/15

MikeKeller · Post by **MikeKeller** » Wed Dec 23, 2015 8:54 am

When I attempted to install the latest Maintenance Release (12/22/15) this morning I received an error message: DeleteFile failed: code 32. I aborted the installation. Any suggestions on how to resolve this issue? Mike

NeilZ · Post by **NeilZ** » Wed Dec 23, 2015 9:17 am

MikeKeller wrote:When I attempted to install the latest Maintenance Release (12/22/15) this morning I received an error message: DeleteFile failed: code 32. I aborted the installation. Any suggestions on how to resolve this issue? Mike

I'm going to ask a few questions:

1. Are you running this on the "server" ?
2. Are you running with an account that has 'admin' privileges to install software?

Sounds obvious, but those answers will eliminate a few areas.

Budaumc · Post by **Budaumc** » Wed Dec 23, 2015 10:47 am

I downloaded the release and when I open powerchurch it asks if I want to install the maintenance release and if I select yes the program does not open; nothing happens. If I select No it opens the program and I can proceed as usual. When I select no and the program opens, in the upper left hand it says version 11.55 If I go to download maintenance updates and select yes it freezes and shuts down the program. Anyone else having this problem?

NeilZ · Post by **NeilZ** » Wed Dec 23, 2015 9:14 pm

Budaumc wrote:I downloaded the release and when I open powerchurch it asks if I want to install the maintenance release and if I select yes the program does not open; nothing happens. If I select No it opens the program and I can proceed as usual. When I select no and the program opens, in the upper left hand it says version 11.55 If I go to download maintenance updates and select yes it freezes and shuts down the program. Anyone else having this problem?

A few questions;

1. What version of Windows are you using?
2. Are you running this update on the 'server' or a client computer.

MikeKeller · Post by **MikeKeller** » Wed Dec 23, 2015 9:45 pm

Neil... In our case we discovered that the IT department had opened PowerChurch on the server and forgot to close it before leaving last night. Our issue is resolved. Mike

NeilZ · Post by **NeilZ** » Wed Dec 23, 2015 10:46 pm

MikeKeller wrote:Neil... In our case we discovered that the IT department had opened PowerChurch on the server and forgot to close it before leaving last night. Our issue is resolved. Mike

Yeah, I can see why that would cause that error.

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