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Frequent disconnect
Posted: Thu May 23, 2019 11:24 am
by Gitte
We are using the PC Online version.
My issue is that I constantly get "kicked off" and have to login again. This happens not only when I have not used it for a little while, but has happened right in the middle of me entering a new member.
Is there a way to prevent this?
Re: Frequent disconnect
Posted: Thu May 23, 2019 7:39 pm
by NeilZ
Gitte wrote:We are using the PC Online version.
My issue is that I constantly get "kicked off" and have to login again. This happens not only when I have not used it for a little while, but has happened right in the middle of me entering a new member.
Is there a way to prevent this?
A lot of times this is due to your local internet connection. That said, you may want to call Powerchurch directly on this, as they may be able to see what's going on from their end.
Re: Frequent disconnect
Posted: Thu Jul 27, 2023 12:00 pm
by Leanne Admin
Kicked out of Powerchurch 10 times in one day.
What is the best way to prevent this from happening? I called PowerChurch. On PowerChurch side there doesn't appear to be an issue.
Suggestion for PowerChurch: Is there a way Powerchurch could add a
Restore Tab when logging back in after being kicked out of PowerChurch?
Restore Tab would be helpful when getting ready to print checks and getting kicked out.
Re: Frequent disconnect
Posted: Mon Aug 07, 2023 10:19 am
by NeilZ
Leanne Admin wrote: ↑Thu Jul 27, 2023 12:00 pm
Kicked out of Powerchurch 10 times in one day.
What is the best way to prevent this from happening? I called PowerChurch. On PowerChurch side there doesn't appear to be an issue.
Suggestion for PowerChurch: Is there a way Powerchurch could add a
Restore Tab when logging back in after being kicked out of PowerChurch?
Restore Tab would be helpful when getting ready to print checks and getting kicked out.
FWIW ... Its not a good idea to add a reply to an older topic as it may be overlooked.
As far as getting kicked out, I'm guessing that Powerchurch Online support did check to see how many seats you have setup for your copy? Remember only the number of seats you have purchased can access the program at one time. Also, are you using a hard ethernet connection, or WiFi? That can also be an issue.
As far as your suggestion, you should send it to
wishlist@powerchurch.com so it can be added to the list of requests.
Re: Frequent disconnect
Posted: Fri Aug 25, 2023 10:04 am
by Leanne Admin
Thank you, Neil. We finally figured out the cause of the issue. Lighting hit our electrical powerline connection to the church. The issue has been resolved. Thank you so much
