Runtime Error when Saving Report

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Runtime Error when Saving Report

Postby wms7328 » Thu Aug 15, 2019 8:13 pm

Recently when I try to save a report as an Excel spreadsheet, word document or any of the file options, I get the following error message:

Runtime Error
Program C:\Program Files (x86)\IDSLLC\IPS\Client\IdsRdCli.exe
This application has requested RunTime to terminate it in an unusual way. Please contact the application's support team for more information.

I'm using PC online version and I've been able to do this in the past on the same computer. I'm running Windows 10 on the computer and haven't made any changes recently.

Thanks for your help.
wms7328
 
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Location: Unity Presbyterian Church

Re: Runtime Error when Saving Report

Postby NeilZ » Thu Aug 15, 2019 8:37 pm

wms7328 wrote:Recently when I try to save a report as an Excel spreadsheet, word document or any of the file options, I get the following error message:

Runtime Error
Program C:\Program Files (x86)\IDSLLC\IPS\Client\IdsRdCli.exe
This application has requested RunTime to terminate it in an unusual way. Please contact the application's support team for more information.

I'm using PC online version and I've been able to do this in the past on the same computer. I'm running Windows 10 on the computer and haven't made any changes recently.

Thanks for your help.


Did you reboot the computer and try saving it again? Sometimes that fixes things issues like this. If you've done that, and still have the issue, I'd call the PCPlus Online support phone as that's coming from the IDS client program, and I suspect they will need to access your system 'real time'.

Neil Zampella

Using PC+ since 1999.
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Re: Runtime Error when Saving Report

Postby wms7328 » Thu Aug 15, 2019 8:54 pm

Yes I did restart the computer and still have the issue. Thanks I’ll call support tomorrow.
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Posts: 233
Joined: Tue Apr 26, 2005 7:45 am
Location: Unity Presbyterian Church

Re: Runtime Error when Saving Report

Postby Zorak » Fri Aug 16, 2019 8:10 am

Run PowerChurch as administrator and that should fix the issue. Right click on the desktop icon and choose "Run as administrator".

You should only need to do that once and it will re-register the components.
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Tech Support
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Re: Runtime Error when Saving Report

Postby wms7328 » Fri Aug 16, 2019 5:25 pm

Thanks that solved the problem. Tech Support is the best.
wms7328
 
Posts: 233
Joined: Tue Apr 26, 2005 7:45 am
Location: Unity Presbyterian Church