System Email setup error message

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Jesus Rules
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Joined: Tue Jan 21, 2020 8:39 am

System Email setup error message

Post by Jesus Rules »

I am using PC Plus, version 12 and I am trying to set up the email.I tried to use the information I have from my Gmail but I get the following error message: Error within socket connect. DNS Lookup failed. Can anyone help me here?

Zorak
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Re: System Email setup error message

Post by Zorak »

DNS lookup failed sounds like a typo in the outgoing mail server, like stmp.gmail.com instead of smtp.gmail.com

NeilZ
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Re: System Email setup error message

Post by NeilZ »

This knowledgebase article may also help ... it has a demo setup for gmail shown:

https://www.powerchurch.com/support/434 ... owerchurch
Neil Zampella

Using PC+ since 1999.

Jesus Rules
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Joined: Tue Jan 21, 2020 8:39 am

Re: System Email setup error message

Post by Jesus Rules »

I changed the smpt and now I’m getting an error message.
Error within Authenticate:
SMTP authentication failed after sending password.

I used my email address as the user name and my gmail password as the password.
Does gmail just not support this?

NeilZ
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Re: System Email setup error message

Post by NeilZ »

Jesus Rules wrote:I changed the smpt and now I’m getting an error message.
Error within Authenticate:
SMTP authentication failed after sending password.

I used my email address as the user name and my gmail password as the password.
Does gmail just not support this?
Did you set up the screen using the picture in the Knowledgebase link above? It shows that the SSL is checked, and the 'requires authentication' box is checked. Checking on Google, you may have to add the port number to the SMTP server like this:

smtp.gmail.com:465
Neil Zampella

Using PC+ since 1999.

Jesus Rules
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Joined: Tue Jan 21, 2020 8:39 am

Re: System Email setup error message

Post by Jesus Rules »

I have checked the screenshot and the information is correct. I still get the same error message. I tried unchecking the authentication box and I get an error message stating it needs it.

NeilZ
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Re: System Email setup error message

Post by NeilZ »

Jesus Rules wrote:I have checked the screenshot and the information is correct. I still get the same error message. I tried unchecking the authentication box and I get an error message stating it needs it.
Did you add the PORT NUMBER as I listed above?
Neil Zampella

Using PC+ since 1999.

Jesus Rules
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Joined: Tue Jan 21, 2020 8:39 am

Re: System Email setup error message

Post by Jesus Rules »

Yes I have the port number. Do I need to use a mail client because we don’t normally?

Zorak
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Re: System Email setup error message

Post by Zorak »

You will likely need to allow "less secure apps" to access your Gmail account. In this instance, less secure means PowerChurch is logging in to your email account via username and password. We have an update coming in the near future to switch this over to their preferred OAUTH access, but in the meantime, the article below explains what to do:

https://support.google.com/accounts/ans ... 0255?hl=en

Jesus Rules
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Re: System Email setup error message

Post by Jesus Rules »

It still doesn't seem to want to work I'm at a loss.

Jesus Rules
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Re: System Email setup error message

Post by Jesus Rules »

I'm not sure what I did but I can now email. Thanks for all your help!!

Greghc48
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Re: System Email setup error message

Post by Greghc48 »

I had to go into my google set up to allow the use of "less secure apps" and the Powerchurch email then worked. I don't much like that solution - due to security concerns, but the change did allow the email to be sent from within Powerchurch.
Greg

Zorak
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Re: System Email setup error message

Post by Zorak »

The next Maintenance Release (Versions 11.55 and 12.2) will have the redesigned email components to work with Gmail's/G Suite's OAUTH2 requirements.

Greghc48
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Re: System Email setup error message

Post by Greghc48 »

Thx. That is good news re: email set up features.

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