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System Email setup error message
Posted: Wed Mar 04, 2020 11:49 am
by Jesus Rules
I am using PC Plus, version 12 and I am trying to set up the email.I tried to use the information I have from my Gmail but I get the following error message: Error within socket connect. DNS Lookup failed. Can anyone help me here?
Re: System Email setup error message
Posted: Wed Mar 04, 2020 12:02 pm
by Zorak
DNS lookup failed sounds like a typo in the outgoing mail server, like stmp.gmail.com instead of smtp.gmail.com
Re: System Email setup error message
Posted: Wed Mar 04, 2020 12:49 pm
by NeilZ
This knowledgebase article may also help ... it has a demo setup for gmail shown:
https://www.powerchurch.com/support/434 ... owerchurch
Re: System Email setup error message
Posted: Thu Mar 05, 2020 11:43 am
by Jesus Rules
I changed the smpt and now I’m getting an error message.
Error within Authenticate:
SMTP authentication failed after sending password.
I used my email address as the user name and my gmail password as the password.
Does gmail just not support this?
Re: System Email setup error message
Posted: Thu Mar 05, 2020 12:17 pm
by NeilZ
Jesus Rules wrote:I changed the smpt and now I’m getting an error message.
Error within Authenticate:
SMTP authentication failed after sending password.
I used my email address as the user name and my gmail password as the password.
Does gmail just not support this?
Did you set up the screen using the picture in the Knowledgebase link above? It shows that the SSL is checked, and the 'requires authentication' box is checked. Checking on Google, you may have to add the port number to the SMTP server like this:
smtp.gmail.com:465
Re: System Email setup error message
Posted: Thu Mar 05, 2020 1:08 pm
by Jesus Rules
I have checked the screenshot and the information is correct. I still get the same error message. I tried unchecking the authentication box and I get an error message stating it needs it.
Re: System Email setup error message
Posted: Thu Mar 05, 2020 6:43 pm
by NeilZ
Jesus Rules wrote:I have checked the screenshot and the information is correct. I still get the same error message. I tried unchecking the authentication box and I get an error message stating it needs it.
Did you add the
PORT NUMBER as I listed above?
Re: System Email setup error message
Posted: Fri Mar 06, 2020 8:48 am
by Jesus Rules
Yes I have the port number. Do I need to use a mail client because we don’t normally?
Re: System Email setup error message
Posted: Fri Mar 06, 2020 9:09 am
by Zorak
You will likely need to allow "less secure apps" to access your Gmail account. In this instance, less secure means PowerChurch is logging in to your email account via username and password. We have an update coming in the near future to switch this over to their preferred OAUTH access, but in the meantime, the article below explains what to do:
https://support.google.com/accounts/ans ... 0255?hl=en
Re: System Email setup error message
Posted: Fri Mar 06, 2020 12:52 pm
by Jesus Rules
It still doesn't seem to want to work I'm at a loss.
Re: System Email setup error message
Posted: Mon Mar 09, 2020 9:52 am
by Jesus Rules
I'm not sure what I did but I can now email. Thanks for all your help!!
Re: System Email setup error message
Posted: Wed Mar 25, 2020 3:26 pm
by Greghc48
I had to go into my google set up to allow the use of "less secure apps" and the Powerchurch email then worked. I don't much like that solution - due to security concerns, but the change did allow the email to be sent from within Powerchurch.
Greg
Re: System Email setup error message
Posted: Wed Mar 25, 2020 4:00 pm
by Zorak
The next Maintenance Release (Versions 11.55 and 12.2) will have the redesigned email components to work with Gmail's/G Suite's OAUTH2 requirements.
Re: System Email setup error message
Posted: Sat Mar 28, 2020 12:28 pm
by Greghc48
Thx. That is good news re: email set up features.