User Support Forum

I have PowerChurch Version 9 and use Outlook for email and when I try to e-mail from powerchurch I get an error that connection failed. I verified the SMTP address with my DSL provider and it is correct and the email addresses are correct. I set up the email information in Powerchurch.

fvfirstbaptist wrote:I have PowerChurch Version 9 and use Outlook for email and when I try to e-mail from powerchurch I get an error that connection failed. I verified the SMTP address with my DSL provider and it is correct and the email addresses are correct. I set up the email information in Powerchurch.

What happened when you tried the test on the Email setup ?? Running this test will give some additional debugging information.

I get the following error:
4/15/2008 9:12:55 AM <-- [00000060] 220 ispattnet - Maillennium ESMTP/MULTIBOX frfwmhc03 #323
4/15/2008 9:12:55 AM --> [00000017] EHLO fbc-dottie
4/15/2008 9:12:56 AM <-- [00000016] 250-ispattnet
4/15/2008 9:12:56 AM <-- [00000009] 250-7BIT
4/15/2008 9:12:56 AM <-- [00000013] 250-8BITMIME
4/15/2008 9:12:56 AM <-- [00000008] 250-DSN
4/15/2008 9:12:56 AM <-- [00000009] 250-HELP
4/15/2008 9:12:56 AM <-- [00000009] 250-NOOP
4/15/2008 9:12:56 AM <-- [00000015] 250-PIPELINING
4/15/2008 9:12:56 AM <-- [00000018] 250-SIZE 26214400
4/15/2008 9:12:56 AM <-- [00000019] 250-VERS V05.21c++
4/15/2008 9:12:56 AM <-- [00000011] 250 XMVP 2
4/15/2008 9:12:56 AM --> [00000012] AUTH LOGIN
4/15/2008 9:12:56 AM <-- [00000038] 504 disabled authentication mechanism

Your email server isn't expecting a password, and you're supplying one. Turn off "my server requires authentication" and see if that helps.

That fixed it. Thank you so much.