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Installing V10 on Windows 7
Posted: Tue Aug 16, 2011 4:33 pm
by Alaraujo
Once I get thru the prelimary installation process, it gets stuck on the step: 'Installing runtime files. This may take a few moments to complete'. And nothing more happens after that.
Help.
Re: Installing V10 on Windows 7
Posted: Tue Aug 16, 2011 8:34 pm
by NeilZ
Alaraujo wrote:Once I get thru the prelimary installation process, it gets stuck on the step: 'Installing runtime files. This may take a few moments to complete'. And nothing more happens after that.
Help.
Is it really v10 or v10.4, and there should be a date on the CD, this info will help figure out what is happening.
Re: Installing V10 on Windows 7
Posted: Wed Aug 17, 2011 9:43 am
by Zaina
The very first thing I would suspect is anti-virus software or some other security type program that is halting the process. Possibly there is even a warning box popping up asking for attention. It could be hidden behind an open window and not be obvious. But look in the lower right hand corner for a blinking icon, minimize so you can see the desktop or maybe you can try to temporarily disable anything like this you have running.
Re: Installing V10 on Windows 7
Posted: Wed Aug 17, 2011 11:16 am
by Alaraujo
Thanks for your help. I brought up Task Manager and noticed two different powerchurch pgms running. (I don't remember the names). But I ended one of them and the installation process finished.
I've restored my files and so far, all looks good.
Thanks again.
