User Support Forum

I am using PC 11 and have received the following error message:

PROGRAM: ZIPINFO.ZIPINFOFILE
LINE: 447
ERROR: 41
MESSAGE: Memo file
c:\POWERCHURCH/PCPLUS/DATA/PCUINFO.FPT is missing or is invalid

Does anybody know what that may mean?

lcrawford wrote:I am using PC 11 and have received the following error message:

PROGRAM: ZIPINFO.ZIPINFOFILE
LINE: 447
ERROR: 41
MESSAGE: Memo file
c:\POWERCHURCH/PCPLUS/DATA/PCUINFO.FPT is missing or is invalid

Does anybody know what that may mean?

You were probably doing a backup, and the system could not find a file that is supposed to be there. Were you on the main computer when you tried doing the backup ??

I was not backing up. I was trying to close a personal profile screen. We only have PC on one computer.

After receiving that message, the program closed. When I tried to re-open the program I got another error message and then another when I tried to get into Integrated. The the program closed again.

lcrawford wrote:After receiving that message, the program closed. When I tried to re-open the program I got another error message and then another when I tried to get into Integrated. The the program closed again.

Best call the Powerchurch support phone line, it sounds like you have files that are missing or messed up.

Ok. Thanks

"c:\POWERCHURCH/PCPLUS/DATA/PCUINFO.FPT is missing or is invalid"

I have discovered this same issue in our installation with PC 11. Using it on a stand alone PC. My question is… does anyone know if the data changes much in this file? I can restore these files from a previous Power Church backup (two weeks old) using the “Restore selected files from backup” options and choosing only the PCUINFO.DBF and PCUINFO.FPT files and I don’t get the error.

Not sure if I should consider this a “fix” and keep on going, or am I changing some updated settings back to what they were 2 weeks ago???

If you changed some of the user preferences such as quick launch menus, the Today screen choices, that sort of thing, then yes restoring a pcuinfo.dbf and .fpt would return those to the settings as of the day of the backup. But in a situation where the program won't function properly, you really don't have a choice. You do need to restore all the pcuinfo files not just one, they are a matched set.

Typically when any file in PowerChurch gets corrupted, it is a good idea to check your Antivirus, auto backups, anything that could potentially be scanning, accessing, or even momentarily locking those files while they are in use.