User Support Forum

I am running PC Version 11.1 with program date 4/4/12 on a desktop Windows 7 pc. Have been using PC for over 7 years and this is the first time I have seen this. Today when I go to look at reports like my balance sheet, the numbers have been all rounded with no decimal point or cents showing. The current column on my Income and Expense statement shows no cents, not even the decimal point. The year to date column however shows the decimal with zero cents but that is incorrect. My first step was to re-indexed the files and the reports are still the same. My next step was to backup the files and restore them to my backup notebook with Version 11.1 on it and program date 3/28/12. The reports all look fine. Everything was fine yesterday on my desktop pc. I have no idea if it is the Powerchurch or my pc. I don't want to update my notebook copy of PC for fear I will lose a good copy of PC.

Can anyone give me any guidance as to what may be causing this? When I run custom reports, the cents show up no problem so I know the data is in the database and is correct. I am reluctant to re-load PC but that may be my next step. Could a Windows 7 issue be causing this or is there a setting in PC that I cannot find be the cause. Having worked in IT for over 30 years I know crazy things can happen but this is unreal. As a last resort I even rebooted the pc.

I am open to almost any suggestion,
thanks.

It sounds like someone or something changed the regional settings on this computer.

Under the Control Panel, go to Regional and Language Options (could be phrased differently from one Windows version to the next). Make sure that the "Number of decimal places" is set to 2 for both "Number" and "Currency".

You are a lifesaver. That was it. Something or someone (my wife used the computer last night for work) changed the "Number of decimal places" for "Number". "Currency" was ok. I am sure my wife didn't do it (wouldn't know how - of course I didn't know either) but maybe whatever she was working on did.

Thanks again, I owe you coffee.