User Support Forum

I am pretty new to this program and have learned all I have by doing it myself and reading the instruction book. Since we are a very small church there were somethings at the first I felt like we could get away with out having. I am now taking classes to help me understand the program better. Yesterday I took the payroll class. My problem is that I had put all of 2012 on a back up jump drive, then cleared all information off computer to start the new year off with a clean slate. I had input all of January checks, deposits and ran all the reports. The CPA called and needed a copy of a report from 2012 I restored all of the back up files to the computer now I can not find anything from 2013. When I restored the files from 2012 did that wipe out 2013?

Yes it did. Did you make a recent backup of the 2013 data? If you did not you will have to re-enter the data again. Always create a backup before you restore an older backup.

I purchased the 11.5 version but I I already had a copy of the 10 version. I backed up the 10 version and i am trying to restore it to the 11.5 version and it wont allow me to do that. Is there a way to get it done without having the re-enter all the info.

trinityccog wrote:I purchased the 11.5 version but I I already had a copy of the 10 version. I backed up the 10 version and i am trying to restore it to the 11.5 version and it wont allow me to do that. Is there a way to get it done without having the re-enter all the info.

I'm misreading the question here, as this was appended to an older thread.

You purchased v11.5, when you installed and started the 11.5 program for the first time, it should have asked you if you had a previous version of Powerchurch you were upgrading from.

If you missed that question, or did not answer yes to that let me know, as there is a way to restart that process.