User Support Forum

A new Maintenance Release dated 12/6/2016 has been released for PowerChurch Plus Version 11.

The program will automatically download and install this update by going to Help > Download Maintenance Release, or you can manually download and install the Maintenance Release installer by visiting http://www.powerchurch.com/mr in your web browser.

This Maintenance Release resolves the following issues:

Membership

• It is possible in a specific scenario to receive the same Directory Sequence assigned to two people in a family
• OneBody sync includes unlisted phone numbers

Fund Accounting

• Record is out of range error is possible when saving new transactions

Accounts Payable

• If you have no vendor records, account lookups don't work on quick add vendor screen
• Check number is not a required field on Maintain Computer Generated Checks
• 1099-MISC forms and filing for 2016

Accounts Receivable

• Zero balance invoice will not close out after posting if there are negative item amounts
• Date lookup button is disabled after adding a new payment

Payroll

• W2/W3 forms and filing for 2016
• End of file encountered error is possible when adding/editing W2s

General

• Multiple updates to support SSL access to powerchurch.com resources
• Installer does not prompt for destination directory if program is already installed

It is downloading but will not install, I am not tech smart but am thinking after having several updates done on my computer the install is being blocked? Can anyone out there help?
Kathy

KayKathryn wrote:It is downloading but will not install, I am not tech smart but am thinking after having several updates done on my computer the install is being blocked? Can anyone out there help?
Kathy

Could you explain what error you are seeing?? Are you trying to update from a client computer or is this on the 'server' computer?

I am installing to the server computer. This is the first time in two years I have had this problem. Kathy

PS I may have found the problem.

KayKathryn wrote:I am installing to the server computer. This is the first time in two years I have had this problem. Kathy

PS I may have found the problem.

Please let us know what it was.

Thanks

The first program error I get is: File access denied\\coc-server\data\apps\pcplus11\pcp11mr.exe.

I also received the following popup:
C:\ProgramData\PowerChurch\PcPlus11\pcplus11.exe

An error occurred while trying to replace the existing files:
DeleteFile failed; code 32.
The process cannot access the file because it is being used by another process.

Click Retry to try again Ignore to skip this fine (not recommended). or Abort to cancel installation

KayKathryn wrote:The first program error I get is: File access denied\\coc-server\data\apps\pcplus11\pcp11mr.exe.

I also received the following popup:
C:\ProgramData\PowerChurch\PcPlus11\pcplus11.exe

An error occurred while trying to replace the existing files:
DeleteFile failed; code 32.
The process cannot access the file because it is being used by another process.

Click Retry to try again Ignore to skip this fine (not recommended). or Abort to cancel installation

Is anyone else on the system, since you're doing this on the server? My suggestion reboot then try again.