User Support Forum

A new Maintenance Release dated 09/23/2024 has been released for PowerChurch Plus Version 14.

The update will automatically download and install, but you can trigger the download by going to Help > Download Maintenance Release. You can also manually download and install the Maintenance Release by visiting https://www.powerchurch.com/mr.

PowerChurch Online servers will be updated automatically overnight. For PowerChurch Online users, no further action needs to be taken.

This Maintenance Release includes the following:

Membership

• MapQuest mapping doesn't work properly
• Profile Age Range report includes those with "Include in Membership Module Reports" unchecked

Contributions

• Errors can occur when manually assigning an account to a Contribution Fund

Payroll

• 941 and W2 may exclude transactions converted forward from versions prior to 11
• W2 process should allow a different year even if that is not the current supported form year
• Preview of Paycheck Items report run from the Process Payroll screen doesn't scroll
• KS state tax tables were redesigned

We found a new error that was introduced in this Maintenance Release and have issued a new one. From within the software, you can trigger the check for a new release by going to Help > Download Maintenance Release, or if you aren't able to log in, you can manually download and install the update from our website at https://www.powerchurch.com/mr.

I apologize for the inconvenience!

I downloaded the Version 14 and now when I open the software it crashes after I try to do anything. I opened Member profiles to update and after I clicked on a members name to enter info I get an error. Error 14.2024.2671

Error 14.2024.2671
Program CTEXTBOX.keypress
Line 2
Error - 107
I tried to reinstall but unable to.
Thanks

cnunnally wrote: ↑

Sun Sep 29, 2024 1:54 pm

I downloaded the Version 14 and now when I open the software it crashes after I try to do anything. I opened Member profiles to update and after I clicked on a members name to enter info I get an error. Error 14.2024.2671

Error 14.2024.2671
Program CTEXTBOX.keypress
Line 2
Error - 107
I tried to reinstall but unable to.
Thanks

OK ... I trust you mean you downloaded and installed the latest Maintenance Release, dated 9/23/2024?

Try these troubleshooting steps first: https://www.powerchurch.com/support/37/ ... oting-tips

As you may or may not know, Asheville NC has been hit with the worst flooding in over a century, and the Powerchurch offices are out of power, and closed. Try those steps first, and then come back here and let us know what happened. We'll try to get you running if that doesn't work.

cnunnally wrote: ↑

Sun Sep 29, 2024 1:54 pm

it crashes after I try to do anything

That is the error my earlier post was talking about. We issued a new Maintenance Release the same day to fix it. PowerChurch automatically checks for updates once a week, so it should have offered to download and install the new one automatically on Monday. If you aren't getting that notification for whatever reason, downloading and installing the update from our website at https://www.powerchurch.com/mr will get it fixed.

We are still without power, water, and data service in a significant portion of the region, so we can try and help you get it installed here or by email if you need help with it. There is a Maintenance Release FAQ article that explains how to download and install:

https://www.powerchurch.com/support/60/ ... elease-faq