Power Church 11.5 restore problem

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tampatreasurer
Posts: 10
Joined: Mon Feb 03, 2014 7:42 am

Power Church 11.5 restore problem

Post by tampatreasurer »

I have just taken over as treasurer at our church using version 11.5. I have installed Power Church on my home computer to allow me to back-up/restore files there and monitor transactions without constantly running to the church to look-up data. The original restore on the system went fine but now when I try to restore this weeks data, I do not get the option to restore files from the utility menu. Verify data shows no errors but I only have the option to back-up, not restore.

Zorak
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Re: Power Church 11.5 restore problem

Post by Zorak »

The menu option is Utilities > Backup & Restore. When the screen opens, choose Restore Files.

tampatreasurer
Posts: 10
Joined: Mon Feb 03, 2014 7:42 am

Re: Power Church 11.5 restore problem

Post by tampatreasurer »

The utilities menu does not give me a restore option - restore is not selectable.

Zorak
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Re: Power Church 11.5 restore problem

Post by Zorak »

Sounds like you will need to speak with a technician by phone. We are available from 9AM to 6PM Eastern, Monday through Friday at (800) 486-1800.

NeilZ
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Re: Power Church 11.5 restore problem

Post by NeilZ »

Sounds like you may have done a full restore, and that may have overwritten the user permission file. If they changed your permissions on the main system to just backup, this may be the case.
Neil Zampella

Using PC+ since 1999.

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