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Power Church 11.5 restore problem

Posted: Mon Feb 03, 2014 7:54 am
by tampatreasurer
I have just taken over as treasurer at our church using version 11.5. I have installed Power Church on my home computer to allow me to back-up/restore files there and monitor transactions without constantly running to the church to look-up data. The original restore on the system went fine but now when I try to restore this weeks data, I do not get the option to restore files from the utility menu. Verify data shows no errors but I only have the option to back-up, not restore.

Re: Power Church 11.5 restore problem

Posted: Mon Feb 03, 2014 9:54 am
by Zorak
The menu option is Utilities > Backup & Restore. When the screen opens, choose Restore Files.

Re: Power Church 11.5 restore problem

Posted: Mon Feb 03, 2014 10:50 am
by tampatreasurer
The utilities menu does not give me a restore option - restore is not selectable.

Re: Power Church 11.5 restore problem

Posted: Mon Feb 03, 2014 10:55 am
by Zorak
Sounds like you will need to speak with a technician by phone. We are available from 9AM to 6PM Eastern, Monday through Friday at (800) 486-1800.

Re: Power Church 11.5 restore problem

Posted: Mon Feb 03, 2014 11:50 am
by NeilZ
Sounds like you may have done a full restore, and that may have overwritten the user permission file. If they changed your permissions on the main system to just backup, this may be the case.