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Backup Error
Posted: Fri Dec 07, 2007 8:28 am
by cmc
I am running PC+ version 10.4 on Windows XP. When I go to Utilities and click "Backup and Restore Files" I get the following Error:
PROGRAM: PCBACKUP
LINE: 31
ERROR: 1754
MESSAGE: Cannot find entry point IsUserAnAdmin in the DLL
If I click "OK", then PC+ shuts down.
I've tried reindexing and rebooting, but I'm still getting the error.
Can anyone help?
Posted: Fri Dec 07, 2007 9:19 am
by Zorak
From what we have seen, this error occurs in installations of Windows XP that have not installed the Service Packs updates from Microsoft. You can acquire this update at the following link:
http://www.microsoft.com/windowsxp/sp2/default.mspx
Backup Error
Posted: Fri Dec 07, 2007 9:47 am
by cmc
I installed Windows XP Service Pack 2, but am still getting the same error.
Any other suggestions?
Posted: Fri Dec 07, 2007 11:00 am
by Zorak
We have a special testing build of the PC10DVD.exe program that is causing the error. Please send an e-mail to
support@powerchurch.com and we will get a copy of this file to you.
Backup Error
Posted: Fri Dec 07, 2007 1:54 pm
by cmc
I ran the executable file that you emailed to me. It took care of the problem. I can now backup PC+. Thanks so much.
Posted: Fri Dec 07, 2007 3:31 pm
by tborgal
Is this also the fix for the U3 thumb drive back up problem??
Posted: Fri Dec 07, 2007 4:10 pm
by Zorak
No, this is specifically an XP issue.
The only fix for the U3 thumb drive issue is to either plug the drive in after opening the Backup & Restore dialog, or somehow formatting and removing the silly CD-R partition off the thumb drive.
Posted: Fri Dec 07, 2007 6:02 pm
by tborgal
In other words you are not going to fix the problem created by the 10.4 upgrade.
Posted: Fri Dec 07, 2007 6:18 pm
by Jeff
We are working with the company that created control we are using to write to DVD/CD drives as to a solution for the U3 thumb drives. We will have to get an update from them when they have fixed the problem. The work around is to not insert the thumb drive until after going into the backup screen.
The problem cmc is having is different, we are calling an WIN32 API called IsUserAnAdmin that was supposed to be in WIN2K or greater, but we are finding it is not on everyone's machine. The download is a temporary fix until we can rework how we determine if the user has administrator rights on the local box.