Error & Reindexing Problem

Events, Record Keeping, Utilities

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adriennec
Posts: 13
Joined: Tue Dec 18, 2007 12:05 pm

Error & Reindexing Problem

Post by adriennec »

For the past day or so, every time I exited PowerChurch I would see an error message about a file PCUINFO.FPT being missing or invalid. I tried reindexing all files to see if that would fix the problem, but when I try to reindex everything I see the error message:
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WARNING:
One or more files could not be reindexed. One possible cause of this problem is another user logged into PowerChurch Plus while you are attempting this procedure. Please make sure there are no other users running PowerChurch Plus and attempt this procedure again.

If you continue to get this warning, please contact technical support.

DATA\PCUINFO-Memo file P:\DATA\PCUINFO.FPT is missing or is invalid.-4607
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Help!
Adrienne C.
Word of Life Family Church
Burlington, NC

adriennec
Posts: 13
Joined: Tue Dec 18, 2007 12:05 pm

Re: Error & Reindexing Problem

Post by adriennec »

Update: the problem is worsening. This error is appearing more often, and the PowerChurch software shuts down abruptly after it appears.
Adrienne C.
Word of Life Family Church
Burlington, NC

Zorak
Tech Support
Tech Support
Posts: 3006
Joined: Thu May 13, 2004 9:59 am
Location: PowerChurch Software
Contact:

Re: Error & Reindexing Problem

Post by Zorak »

You will need to give us a call in Technical Support. This is not something that can be fixed through forum posts.

(800) 486-1800 - 9AM to 6PM Eastern, Monday through Friday

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